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Akeeba Backup for Joomla!

#13720 Error Uploading new template

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 02 October 2012 12:53 CDT

Monday, 01 October 2012 17:44 CDT

user46914
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.7)
PHP version: (5.3.13)
MySQL version: (5.1.65-cll)
Host: (optional, but it helps us help you)
Akeeba Backup version: (Akeeba Backup Professional 3.6.5 (2012-09-14))

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I am trying to upload and install a new template file but continue to get the error attached.

I am in a bit of a panic as I am trying to make this site live based on a contractual requirement but cannot complete my update!

Tuesday, 02 October 2012 01:41 CDT

nicholas
This error has nothing to do with Akeeba Backup, it usually means that your permissions are amiss. Please disable the "System - System Restore Points" plugin and retry the installation. This time there is none of our code running and you can see that the problem persists. You will have to fix the location and permissions of your tmp directory. Maybe our installation troubleshooting instructions will help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 02 October 2012 12:07 CDT

user46914
Hi thanks.. I solved it by making another template the default.. deleted the old one and re-uploading it and then making it the default again and then I had no error.

The error only occurred when I tried to upload and instal a new version of the default template. It worked fine up to the Akeeba Backup process then as that completed I got the error.

Tuesday, 02 October 2012 12:53 CDT

nicholas
yes, removing the template also removes its folders, which does work around permissions issues.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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