Support

Akeeba Backup for Joomla!

#13712 unexpected end of input error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 01 October 2012 11:50 CDT

steveor
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.5.26
PHP version: 5.3.14
MySQL version: mysqlnd 5.0.8-dev
Host: argewebhosting.nl
Akeeba Backup version: 3.4.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
tried to back up, incomplete- get unexpected end of input message, archive backed up is 62,108kb last backup was 323,546kb taken may 2012

nicholas
Akeeba Staff
Manager
Have you tried the troubleshooting steps? If so, which steps have you already tried?

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

steveor
Hi Nicolas,
I may have troubled you too soon, please put this request on hold until I can check with client about the disk space he has with argeweb hosting, it may be too small to take the back up.
all the best
Steve

nicholas
Akeeba Staff
Manager
Hi Steve,

This was my thought, too. That's why I had you go through the checklist :) It's one thing I can't determine from the log file.

Another thing could be server CPU usage limits which can be worked around by manipulating the min/max execution time and runtime bias in the Configuration page. If your client has enough disk space this is what we're going to do next.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!