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Akeeba Backup for Joomla!

#13680 SugarSync transfer suddenly stopped working

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 28 September 2012 02:58 CDT

user11823
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.7)
PHP version: 5.3.8
MySQL version: 5.0.95-community
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.6.5
ZIP file containing your Akeeba Backup log file: Attached

Description of my issue:
After having worked beautifully for several months, the transfer of backups to SugarSync suddenly stopped working for all my Joomla 2.5.7 sites - all running on almost identical configurations. When performing a backend backup, I receive the following error message:

HTTP Error []: Server Error; SugarSync's API service may be down or experiencing a technical problem

Failed to process file site-www.webblabbet.se-20120928-071217.j02

HTTP Error []: Server Error; SugarSync's API service may be down or experiencing a technical problem

Failed to process file site-www.webblabbet.se-20120928-071217.j03

(Etc...)

Is this an Akeeba or SugarSync related issue. Any advise on how to solve it?

Thank you very much in advance.

nicholas
Akeeba Staff
Manager
It looks like there is a problem with SugarSync. If this doesn't get resolved by itself in a matter of a couple of days it may be a change in your server's firewall which prevents Akeeba Backup from being able to connect to SugarSync. I would, however, wait 24 hours and retry backing up to SugarSync before thinking about a server-side issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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