Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: (2.5.7)
PHP version: (5.3.6)
MySQL version: (5.5.9)
Host: (Rochen UK)
Akeeba Backup version: ( Akeeba Backup Core 3.6.5 (2012-09-14) )

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I made a backup and try to install locally on a MAC !!! I have done this several times and it always worked. This time, the installation does not start - I have tried both formats: zip and jpa !!! Could it be that with Joomla-Version-2.5.7 it does not work anymore?

Many thanks for your answer,
would you like a upload the backup to your server ... ???

kind regards
josef gnos

Thank you for your fast reply, Nicolas

Yes, the versions mentioned are locally MAC Book Air with MAMP Version 2.0.5. (used this and it has always worked until now ...)

The symptoms are:
After unzipping the files or using eXtract wizard (tried version 3.2 and version 3.3), nothing is starting just a blank page - no installation process is starting
BUT I have done this also several times like you ...

So, I really would appreciate your help
kind regards
josef

Solved:

I have found the problem, I have a index.html file in pre-production on the server to prevent user's seeing the site while in developing, therefore this file is hindering to start the installation locally ...

Thanks very much for your fast reaction time, this has helped not thinking that 2.5.7 could be a problem but something else must hinder that installation