Akeeba Backup for Joomla!

#13561 Can't see download id

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Latest post by nicholas on Tuesday, 18 September 2012 14:22 CDT

Saturday, 15 September 2012 23:18 CDT

user68431

Hello,

I have just purchased AkeebaBackupPro, received confirmation of the purchase and confirmation of my subscription period.
However, I can not see my download ID. I have read instructions. According to instructions, it myst be located in My Subscriptions page. I attach screenshot of the page. Can you point out where I can find it?

I tried to read more instructions on installation, but I also can't access MY > INSTRUCTIONS section: You are not authorised to view this resource.

What am I doing wrong?

Sunday, 16 September 2012 02:42 CDT

nicholas

Please try logging out and back in, as I've written in the big warning box in the post-purchase page. This is a Joomla! limitation. Also note that you can find your Download ID in the invoice which was sent to you after your purchase. It's written right below the item description.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 18 September 2012 14:15 CDT

user68431

Thank you. Both hint worked for me (invoice and logout-login trick).
Extremely nice and easy-to-use software! It works perfectly.
Thanks for developing this nice component!!!

Tuesday, 18 September 2012 14:22 CDT

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

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