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Akeeba Backup for Joomla!

#13535 AJAX Loading Error 500 (Internal Server Error)

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by panta7 on Friday, 14 September 2012 05:19 CDT

Friday, 14 September 2012 04:20 CDT

panta7
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: Joomla! 2.5.6 Stable [ Ember ] 19-June-2012 14:00 GMT
PHP version: 5.3.3-7+squeeze3
MySQL version: 5.1.44-enterprise-gpl-advanced-log
Host: REGISTER.IT Linux opus07 2.6.32-5-amd64 #1 SMP Tue Jun 14 09:42:28 UTC 2011 x86_64
Akeeba Backup version: 3.6.5

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I can not back up the site because encounter this error. I tried to make all changes wrote in the related troubleshooter articles without success. Hon can I fix my problem? Thanks.

Backup Failed

The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

Friday, 14 September 2012 05:10 CDT

nicholas
You have an abysmal server setup. The site's root is set to be the filesystem's root. Even though I can give a workaround, I STRONGLY recommend switching hosts. Your current host's setup is extremely insecure. It was used 10 to 15 years ago, but people have since realised that it's not apt for dynamic sites, like those built with Joomla!.

If you want to back up your site on this host you will have to use the File and Directories Exclusion page to exclude the following system (non-Joomla!) directories from the backup (not all of these directories may be present in your server):
boot, bin, dev, etc, home, lib, lost+found, lib64, mnt, opt, proc, root, sbin, tmp, usr, var

If you are wondering what these directories are meant for, there is a nice old article explaining the use of most of them.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 14 September 2012 05:19 CDT

panta7
Ok, thank you.
Best regards

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