Akeeba Backup for Joomla!

Tuesday, 11 September 2012 03:00 CDT

user68251

Database Version: 5.1.65-rel14.0-log
Database Collation: utf8_general_ci
PHP Version: 5.2.17
Web Server: Apache
Web Server to PHP interface: cgi
Joomla! Version: Joomla! 1.5.23 Stable [ senu takaa ama baji ] 04-March-2011 18:00 GMT
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1

Description of my issue: Hi All,

Ive been using the free version on all my sites and never really had a problem, i upgraded to pro today (cloud backup reasons) since Ive done this my backup fails each time, starts to backup but gets half way through then fails. I will attach log, I hope you can help me out.

Edited by user68251 on 2012-09-11 03:01 CDT

Tuesday, 11 September 2012 06:14 CDT

nicholas

First, please try installing Akeeba Backup Professional 3.4.3. It is compatible with your site. Version 3.2.7 –the one you're using– should only be used on servers using PHP 5.1. You will have to install Akeeba Backup Professional 3.4.3 on top of your existing version, without uninstalling it, twice.

The next step is going into Akeeba Backup's main page and clicking on Files and Directories Exclusion. On the left-hand pane find the row reading "t3-assets". On its left there are three icons. Click the second and third. They will start spinning and within 1-5 seconds they will stop spinning and become yellow. Now retry backing up.

If your backup fails again please go to Akeeba Backup's main page and click on View Log. Select the "Back-end" origin. In the new page click on the "Download log file" link. It will download a .txt file. ZIP that file and attach it to your reply.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 11 September 2012 06:49 CDT

user68251

Thanks it seemed to get further but still error's I have attached files, thanks for you help so far

Tuesday, 11 September 2012 07:32 CDT

nicholas

The backup is complete but you seem to have a timeout while uploading the backup to Dropbox. You just need to set a smaller part size. Go to Akeeba Backup's Configuration page and find the Archive Engine row. Click on the Configure button next to it. Set the part size for split archives to about half of what you have right now and retry backing up.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 11 September 2012 08:04 CDT

user68251

thanks for all your help but it still fails even on 2%, the main reason I got it was so backup to the cloud can work do you think I should reduce file size further or could it be something else?

Tuesday, 11 September 2012 09:15 CDT

nicholas

I will need the new log file to give an educated opinion.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 11 September 2012 16:57 CDT

user68251

Thanks for this I have attached the log file

Wednesday, 12 September 2012 03:09 CDT

nicholas

Well, I don't see any errors anywhere in the log file. Do all parts get uploaded to Dropbox?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 12 September 2012 04:03 CDT

user68251

im not sure how many parts it should of been, there was a http 500 error on the screen, when I got back to it, so I just thought it didnt work again due to that error, I will rerun and take a screen shot

Wednesday, 12 September 2012 04:07 CDT

nicholas

While you are at it, let's do some proper debugging. First go to your site's Global Configuration and set Debug Site to Yes. Then start a new backup. If it fails, please take a look at your server's error log. This is usually a file called error.log in your administrator directory or something accessible through your site's control panel. Look for PHP fatal errors (not warnings or notices) around the time the backup fails. If there are no PHP errors we will know that something on the server's configuration simply kills off the backup script after a while. If it's a PHP error we can fix the root cause for it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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