Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.3.16
MySQL version: 5.5.25-cll?
Host: UKWSD
Akeeba Backup version: 3.6.0

Log file: http://www.chrometrader.co.uk/documents/akeeba-log.txt

Description of my issue:

Hi. We have a fairly large site at www.chromertrader.co.uk - it's around 6500MB in size, although we were having hosting issues which we thought was affecting the backup. We've now switched to unlimited hosting meaning there's infinite space to play with. Backups are still timing out and receiving an Ajax 500 error.

I've read all the troubleshooters and we are doing everything by the book - I've gone through the configuration wizard countless times, as well as managed the configuration myself to determine the part size outputted, but it never archives it into one complete jpa file as the backup still times out.

We're uploading to a remote server on Amazon S3 but also the site still takes the backups on the server because of the failing error.

Is there anything we are missing? Please see link to log file and attached compressed file.

I look forward to hearing from you. Thanks in advance.

Regards,

Hi Nicholas,

I've updated to 3.6.3, changed the min execution to 1 second, the max to 10 seconds and the runtime bias to 75% but still no luck, I'm still getting the Internal Ajax 500 error.

For now please dismiss the Amazon S3 comment, as I know files are being uploaded successfully to that.

I've attached the updated log for you to go through.

Many thanks

Hi Nicholas,

I've done all that and it has backed up successfully as two files. One .j01 part size file at 2.0GB and one .jpa file at 1.1GB.

For test purposes, I've uploaded them locally using MAMP for Mac OS X. Somehow, it's having an error connecting to the database giving me an Ajax Internal server error. I've been through all the details on this page (https://www.akeebabackup.com/documentation/troubleshooter/abidatabase.html) twice and tried it with different databases and usernames, toggling between mysql and mysqli and I still get the same result.


I wondered if there's an issue that I have two files to be uploaded, when in previous experience, it's usually all confined into one .jpa file.

It's getting there. I just need reassurance in that we could reupload the site if there ever was a problem.

Many thanks,

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.