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Akeeba Backup for Joomla!

#13450 Updating from Akeeba Pro 3.6.2 to 3.6.3 Joomla! 2.5.6

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 06 September 2012 09:32 CDT

Wednesday, 05 September 2012 17:06 CDT

user54881
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.3.16
MySQL version: 5.1.65
Host: Justhost.com
Akeeba Backup version: Pro 3.6.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I have this message when i try to upgrade to 3.6.3 version, directly from Akeeba Backup Professional – Live Update:
Unable to open archive]
Extracting the update package failed. Please try updating the extension manually.

I have try to download manualy from Akeeba.com and add with extension manager from Joomla 2.5.6, and the same message.

Roger

Thursday, 06 September 2012 00:57 CDT

nicholas
This problem indicates a permissions issue, or a problem with your temporary directory. Please follow our installation troubleshooting instructions. I would subsist following instructions from the "Checking your temporary directory" section onwards.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 06 September 2012 07:59 CDT

user54881
I have installed a new update MANUALY, like it said in installation troubleshooting instructions. Everythings are correct and running.

P.S. I don't know if I always use this method in the future, but it's working.

Than you very much Nicholas,

Roger

Thursday, 06 September 2012 09:32 CDT

nicholas
If only the manual method works, the most likely cause is that the PHP version installed in your server does not support gzip compression. In this case Akeeba Backup's backup and/or restoration might fail as we do require gzip support on the server. Not to mention that if this is the case you won't be able to install or update any Joomla! extension on that host. You can check if this is the case with your host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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