Akeeba Backup for Joomla!

Wednesday, 29 August 2012 03:50 CDT

user67740

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.3.8
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.6.3 (2012-08-24)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Hy,
Backup Failed
The backup operation has been halted because an error was detected.
The last error message was:

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error

sometimes the backup works, sometime it doesn't.

Frank

Wednesday, 29 August 2012 07:25 CDT

nicholas

Hello Frank,

It looks like your host is halting the backup process before it finishes. This usually happens when there are CPU limits. You can work around by trying to set the following options in Akeeba Backup's Configuration:
- Minimum execution time: 1 seconds
- Maximum execution time: 7 seconds
- Runtime bias: 50%

If this doesn't work, try this:
- Minimum execution time: 5 seconds
- Maximum execution time: 3 seconds (yes, max is less than min)
- Runtime bias: 50%

If all else fails please ZIP and attach the new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 August 2012 09:32 CDT

user67740

Hi nicholas,

thank's for your answer. But I hav read your work around in an other ticket before I sent my ticket. This work around does not work!.

Frank.

Wednesday, 29 August 2012 09:58 CDT

nicholas

Hello Frank,

I have presented two different workarounds above. Please try them. If neither works, please send me the backup log file after applying the second workaround. Your previous log file showed that you had tried neither.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 August 2012 11:34 CDT

user67740

Hello nicholas,

I hav done the 2 work arounds.
Here is a zip file with 2 logfiles in it.
Akeeba Backup Debug Log work around 1.txt and Akeeba Backup Debug Log work around 2.txt

Frank

Edited by user67740 on 2012-08-29 11:35 CDT

Wednesday, 29 August 2012 11:36 CDT

user67740

Sorry! I forgot the zip file.

Wednesday, 29 August 2012 11:49 CDT

nicholas

Well, we are actually getting somewhere. You have a very big file in your site's root, an old backup archive named site-localhost-20120829-041236.jpa. Please remove it.

Moreover, I would like you to check how much free space you have on your server. I am under the impression that you might also be running out of disk space – but I can't be perfectly sure just yet.

If the back still fails, please ZIP and attach the new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 10 September 2012 09:59 CDT

user67740

Hi,
I removed all old backup archive files. 3 days ago I did a backup withou any problems.
But now (after deleting all archive files) the backup fails again.
There are about 9800 MB of free space on the server.
Other limits are
memory_limit: 104M
max_execution_time: 60 Sekunden CPU Zeit, bzw. 120 Sekunden abs. Laufzeit (Strato)
Please Help!

Monday, 10 September 2012 10:22 CDT

nicholas

Please go to the Configuration page. Find the Archiver Engine setting. Click the "Configure..." button next to the drop-down list. A new pane opens below. Set the "Part size for split archives" to 5Mb and save the settings. Try a new backup.

If it fails, please also try set:
- Minimum execution time: 5 seconds
- Maximum execution time: 3 seconds (yes, max is less than min)
- Runtime bias: 50%
Based on your log file it seems that you are using something close to 7-5-75 in those settings.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 10 September 2012 12:41 CDT

user67740

Hi nicholas,

thank's fo the quick answer!
I changed the "Part size for split archives" to 5 MB.
It works!
I will try the backup every day in order to test whether it works constantly.

Frank

Monday, 10 September 2012 15:33 CDT

nicholas

You're welcome! It actually helped me a lot the fact that you mentioned your host. I have bumped into this strange "5Mb per generated file" limit on this host many times in the past. Information + experience = solution :) I'm glad I could help!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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