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Akeeba Backup for Joomla!

#13373 Akeeba stuck in Post-installation configuration after install of update

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 24 August 2012 02:50 CDT

Thursday, 23 August 2012 20:07 CDT

user67158
I have no time for the below questionnaire. I jjust installed the update and after installation it gave me the Post-Installation page. I tried to dismiss it by pressing Apply these prefs, but it came back, so I chose to run the wizard. The Wizard ran and when it finished asked me to backup files and configure. I backed up the site, when finished administered the files, all seemed ok. I then clicked on back to control panel and it keeps going back to post installation page.

I cleared the joomla cache, expired cache, my browser cache and still nothing.
Please advise

[email protected]
Thanks


Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Friday, 24 August 2012 02:03 CDT

nicholas
Without the basic information, I cannot provide any real support. You're asking me to take a guess. I will do so now but the results cannot be guaranteed. Your mileage may seriously vary.

According to your description, you seem to have a misbehaving proxy server. I would recommend trying to visit the component's page using a different browser. Ideally, you should try from a different computer connected to the Internet using a different ISP. If you're running an antivirus application you may want to try to quit it first. If all else fails, try rebooting your computer.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 24 August 2012 02:48 CDT

user67158
Thanks for getting back to me, Nicholas.
I ended up uninstalling and reinstalling and now it works fine.
Not sure what it was and quite frankly I am just happy it works again.

Great component by the way. One of the most useful components around there.

Friday, 24 August 2012 02:50 CDT

nicholas
Thank you for your kind words. Sometimes, Joomla!'s extensions installer forgets to copy some files. Some other times, browsers get stuck. On the Mac, for example, the browser's redirection cache will remain stack unless you quit it with CMD-Q. Since reinstalling helped, I think it was the former. In any case, I'm glad it is working now.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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