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Akeeba Backup for Joomla!

#13312 Resolving permissions error on 3.6.2

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 19 August 2012 14:53 CDT

Sunday, 19 August 2012 10:13 CDT

Mobilepro
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.2.15
MySQL version: 5.0.95-community
Host: Arvixe VPS
Akeeba Backup version: 3.6.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi Nicholas -
I'm having the same problem as others with the permissions error on media/com_akeeba. I've verified that permissions are correct via AT and re-saved them just to be sure. I've also followed your instructions from a previous post on removing specific folders to reinstall AB but still comes up with the same error.

Any thoughts on what to try next?

and yes I do plan on upgrading to PHP 5.3 this week ;}

Sunday, 19 August 2012 11:14 CDT

nicholas
I can't replicate this issue on any local or live testing server. Normally you should not see the permissions warning. Can you try clearing your browser's cache and try reloading Akeeba Backup's control panel page twice? Does that message go away?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 19 August 2012 11:46 CDT

Mobilepro
Cleared browser cache again and reloaded the control panel several times but it's still there. Backups are working fine so it's not a big deal...if I find any problems I'll let you know.

Thanks for your help.

Sunday, 19 August 2012 12:23 CDT

nicholas
Just to clarify, the expected behaviour is:
- the PHP warning stays there permanently in the Akeeba Backup Control Panel and Backup Now page
- the chmod warning disappears

If the latter doesn't happen I'd appreciate if you'd agree to let me debug this directly on your site. I understand it's a potential problem but unless I can debug it on an affected site I won't be able to solve it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 19 August 2012 13:06 CDT

Mobilepro
What I'm seeing is:

The php warning is permanent on the Backup Now page only.
There is no php warning on the Control Panel page.
The chmod warning permanently shows on the Control Panel pageonly


If you want access to debug let me know where to pm you.

Sunday, 19 August 2012 13:06 CDT

nicholas
I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:
  1. The URL to your site's administrator login page
  2. Super Administrator username and password
  3. FTP connection information

Please allow up to 24 hours for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 19 August 2012 14:53 CDT

nicholas
Thank you for the info. I deleted it and made this ticket public again. Here's what I discovered.

Some servers report the permissions in a very strange way. Folders are reported as having 04755 permissions instead of 0755 and files are reported as having 0100644 permissions instead of 0644. This caused the permissions change code to run. Due to a typo in the code it would always report a failure and the warning box was shown. The funny thing is that this code is there since the early days of Akeeba Backup 3.2. Due to a different bug, the warning was never shown even when it should. After fixing some display issues in Akeeba Backup 3.6 the warning box would now get displayed. Two old bugs, one fixed and one not fixed, resulted in a hard to debug problem. Oh, well, what can I say!

I'm now working on Joomla! 3.0 compatibility. When I'm finished with that I will release a new version of Akeeba Backup. Till then anyone who is affected can ignore this warning message.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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