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Akeeba Backup for Joomla!

#13303 Error after upgrading to v3.6.2

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 26 August 2012 11:55 CDT

Saturday, 18 August 2012 11:19 CDT

gulam
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.6
PHP version: 5.2.8
MySQL version: 5.0.95-community
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.6.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi, after upgrading to v3.6.2, I get a a warning on a big yellow box saying:
Akeeba Backup could not determine the permissions of the media/com_akeeba directory.

Please do one of the following:

1. Activate Joomla!'s FTP mode in Global Configuration
2. Change the permissions of the media/com_akeeba directory and all of its subdirectories to 0755 and all of its files to 0644 using your FTP client.

I have checked FTP is active and the media/com_akeeba folder has 755 for all folders/sub-folders and 644 for files.

There was no error in 3.6.1, can you please what could be causing this?

Gulam

Saturday, 18 August 2012 11:21 CDT

nicholas
Try removing the media/com_akeeba directory from your site, then install the component again, without uninstalling anything. Does that work now?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 18 August 2012 11:34 CDT

gulam
I tried that, but now I just get a screen as per attached screenshot. The PHP error was there before as well since I am running v5.2.8.

Gulam

Sunday, 26 August 2012 11:55 CDT

nicholas
Sorry for the untypical delay. I just realised that two weeks ago I had network issues and half of my replies never got posted :( If you don't get a reply back from me within 48 hours and there is no notice on the site saying that I am out of office please send back a reply to remind me of the unanswered ticket.

This issue has been addressed in Akeeba Backup 3.6.3. The PHP version warning is much more subtle and more informative. Akeeba Backup 3.6.x still supports PHP 5.2. I've put that warning in place to notify users that future versions (towards Christmas, most likely) will eventually stop supporting PHP 5.2 as it's been end of life since January 6th, 2011.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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