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Akeeba Backup for Joomla!

#13300 extensions not installing

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 18 August 2012 10:42 CDT

Saturday, 18 August 2012 10:17 CDT

skaylor
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.6)
PHP version: (5.2.17)
MySQL version: (5.0.91-log)
Host: (1and1)
Akeeba Backup version: (3.6.1)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Backend hangs with blank page when trying to upload new extension. I've tried two different extensions several time and encounter the same issue. It appears that Akeeba is trying to do a backup, but it never does anything. The following link is in the address bar after clicking "Extensions Manager > Browse > Upload & Install": index.php?option=com_akeeba&view=installer&task=extract&750c80b814241e44cb22587189f53bfc=1

The same url for all attempts on uploading new extensions


Saturday, 18 August 2012 10:42 CDT

nicholas
Due to the high number of false bug reports regarding Akeeba Backup's System Restore Points feature we have issued a clarification article which includes troubleshooting instructions. Please follow the instructions on that article. If you still have an issue despite following the instructions in the linked article, please follow its instructions for submitting a new support request which will include the information necessary for us to provide support. Thank you for your understanding.

PS: Akeeba Backup Professional 3.6.2 was tested on PHP 5.3 and 5.4 with Joomla! 2.5.6 before release. We have confirmed that the System Restore Points feature works as expected. If you have a problem with the SRP feature, please disable the plugin and install the component again, without uninstalling your existing version.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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