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Akeeba Backup for Joomla!

#13235 Blank Screen on installation - system restore point unpublished

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 12 August 2012 08:30 CDT

Sunday, 12 August 2012 05:39 CDT

seagul30
I have read the clarification article about System Restore Points and have tried all of the troubleshooting steps listed there. I am trying to install i.e. SEO Simple Plugin on Joomla! 2.5.6 and PHP 5.2.16
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)?
https://www.akeebabackup.com/home/news/55-general/1489-clarification-about-srp.html
Joomla! version: 2.5.6
PHP version: 5.2.16
MySQL version: 5.1.61
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.6.1

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
The backup is working fine. I cannot install any Extension, only if a unpublish "system restore point". I get a blank screen with the URL:
administrator/index.php?option=com_akeeba&view=installer&task=extract&e7ffa1bf188d7ee8b1528c031f20dbf0=1


Sunday, 12 August 2012 08:30 CDT

nicholas
Due to the high number of false bug reports regarding Akeeba Backup's System Restore Points feature we have issued a clarification article which includes troubleshooting instructions. Please follow the instructions on that article. If you still have an issue despite following the instructions in the linked article, please follow its instructions for submitting a new support request which will include the information necessary for us to provide support. Thank you for your understanding.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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