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Akeeba Backup for Joomla!

#13211 Error 500 - can't backup the site

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 09 August 2012 06:36 CDT

user6217
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
Nasal hair: No
PHP version: 5.2.17
MySQL version: 5.0.67
Host: Siteground
Akeeba Backup version: 3.4.3

Description of my issue:

Hi, I've tried everything as stated above but I just can't get Akeeba to backup, I get an Error 500. Backup has worked fine on this site and on this server up until today.

Meanwhile I shall check with Sitepoint support to see how much actual space I have on the server out of the infinite ;)

I hope you can help, many thanks...

nicholas
Akeeba Staff
Manager
Maybe the solution is easier. Go to your Akeeba Backup Configuration page and use the following settings:
- Minimum execution time: 1 second
- Maximum execution time: 7 seconds
- Runtime bias: 75%

And, yes, please do check your free space. Last time I checked hard drives had a finite (not infinite) capacity and it costs about 65 cents per Gigabyte (half if you use consumer-grade hard drives which crash all the time, three times as much if you are also taking backups). I don't think any host would offer truly unlimited capacity without charging you extra; they'd be out of business very fast. What I have seen is that hosts with "unlimited" or very generous (100Gb or more) plans give you a token amount of disk space, e.g. 1Gb. When you have used it up you can ask them for more and it's up to them to give the extra space to you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user6217
Thanks Nicholas, I gave those settings a try but unfortunately still no joy, here is the log file.

Yes, it is funny web hosts offering unlimited space ;), maybe they are using alien technology ;)

I'll get back to you with any info I find out from my clients web hosts, thanks again

nicholas
Akeeba Staff
Manager
I have a suspicion... Go to the Configuration page, click the "Configure" button next to the Archiver Engine and set the part size for split archives to 10Mb or, if that doesn't help, 5Mb. Any joy now?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user6217
Aha yes that has worked! thanks I tried 10mb - the backup is 1.2Gb! so that was probably the issue. Thanks so much for your help :), have a great weekend :)

nicholas
Akeeba Staff
Manager
Awesome! You can always try different (higher) settings until you see how high you can go before the backup fails. This is entirely host-dependent and never written in the host's documentation :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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