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Akeeba Backup for Joomla!

#13207 Profiles Management screen empty with Chrome on Linux

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 08 August 2012 16:29 CDT

Wednesday, 08 August 2012 11:48 CDT

user21438
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 2.5.6
PHP version: 5.3.13
MySQL version: 5.1.63
Host: Linode
Akeeba Backup version: 3.6.1

Description of my issue: For a few releases now, the Profiles Management screen has been empty (see attached) only in Chrome on Linux. It works fine in FireFox. Tried clearing the cache and happens across different hosts and sites for me. The <tbody> element seems empty. Please let me know what I can do to help.

Thanks!

Wednesday, 08 August 2012 12:00 CDT

nicholas
There seems to be a stuck session there. Try clearing Chrome's cache and cookie storage (at least for the affected sites), then restart the browser. If this fails, go to Akeeba Backup's profile manager and append &start=0&limitstart=0 to the URL. Do you see anything? If you don't, please check the database. Are there any records there? Another thing someone else reported is that using the Send to Mobile extension for Chrome on Linux triggers a port error which causes the list to display empty. I can't replicate this issue locally, but it's worth trying removing that extension.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 08 August 2012 15:39 CDT

user21438
That did it. Clearing cookies for the affected site (tested one so far) seemed to do the trick. Sorry to bug you with this, I swear I tried that before. Must be getting senile ;)

Wednesday, 08 August 2012 16:29 CDT

nicholas
No worries! I've almost become an expert on the subject of How A Browser Can Screw Up A Perfectly Working Web Application doing support for my software :D

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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