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Akeeba Backup for Joomla!

#13202 Error when i try to live update Akeeba

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 08 August 2012 10:42 CDT

Wednesday, 08 August 2012 08:03 CDT

user54480
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
Host: OVH
Akeeba Backup version: 3.6.0

Description of my issue:
Hello guys !
When i try to live update Akeeba Backup or Admin tools i have this error :
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

So i need your help please.
If you need more informations i will try to give them.

Thx a lot in advance.

Wednesday, 08 August 2012 10:42 CDT

nicholas
Due to the high number of bogus bug reports regarding Akeeba Backup's System Restore Points feature we have issued a clarification article which includes troubleshooting instructions. Please follow the instructions on that article. This ticket will be closed now. If you still have an issue despite following the instructions in the linked article, please follow its instructions for submitting a new support request which will include the information necessary for us to provide support. Thank you for your understanding.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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