Akeeba Backup for Joomla!

#13195 Pro Versions dont run. Again and again errors...

Posted in ‘Akeeba Backup for Joomla! 4 & 5’

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Environment Information

Joomla! version

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PHP version

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Akeeba Backup version

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Latest post by nicholas on Wednesday, 08 August 2012 02:29 CDT

Tuesday, 07 August 2012 18:32 CDT

user67170

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

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Description of my issue:

Hi i have buyed today the Admin Tools Pro and Akeeba Backup Pro.
The Admin Tools works fine but the Backup Tools not. when i tested the free version, i have no problems. backups runs, and i can choose exclusions.

in the pro version run nothing. i became again and again a AJAX Loading Error. CHoose Exclusions don't run... my Browserwindows stay white without content.

Again; It is only on the PRO Versions... Free Versions runs without Problems.
I have tested different versions and the problem exist.
i have the log uploaded: LOG
Thanks for your help.

Matt

Edited by user67170 on 2012-08-07 18:35 CDT

Wednesday, 08 August 2012 02:29 CDT

nicholas

I've had many reports from people using Firefox 14 with this issue. I can't replicate this on my copy of Firefox 14 and it certainly doesn't happen on Firefox 13. Of course all other decent browsers (Chrome, IE9, Opera, Safari) do work without a problem. That's pretty much why the documentation states:

Firefox is no longer officially supported, even though the component will most likely work on it. Ever since Firefox 4, the quality of this browser has constantly degraded. Severe bugs have routinely been present in supposedly stable releases. This increased bug reports as features which worked on any other browser would not work on Firefox. Given that these bugs were fixed 6 weeks later, in the next so-called stable release of Firefox, it was deemed futile to expend any energy into pursuing workaround on our part. As a result, we consider Firefox 4 and later a broken browser and we no longer support it. Do not file any bugs if you are using Firefox; we will decline to help you. If you want a decent browser please use Google Chrome, Safari or even Internet Explorer 9+.

So, the action plan in your case would be:
- Try installing the Professional version again on your site, without uninstalling the existing version. Why? Because it's already documented why.
- If you're using Firefox, ditch it for a browser which doesn't break Javascript in each .0 release, like Chrome or even Internet Explorer 9 (not 8 or previous versions, they have other problems of their own).
- If you are using a popup blocker, script blocker, antivirus or Internet security application try disabling them. AVG Antivirus has a notorious feature called "Link checker". It should be properly called "screw up my browser" because that's what it does. If you have this, disable it and restart your PC (it won't be disabled otherwise).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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