Support

Akeeba Backup for Joomla!

#13186 Hang at updating statistics during backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 06 August 2012 12:07 CDT

Monday, 06 August 2012 09:44 CDT

user27992
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5
PHP version: 5.x
MySQL version: 5.1
Host: www.edocal.hk
Akeeba Backup version: 3.4.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
During the finalizing of the backup it hangs at around 70% on updating statistics. Previously I had no problem last week.

Monday, 06 August 2012 12:07 CDT

nicholas
I'm surprised that you didn't have this problem last week. This issue means that you have a failed update to version 3.4.3 (a version which is around over two months). In fact, it means that a table field is missing from one of Akeeba Backup's table, a field which is there since over 9 months ago. One easy way to solve it is to install Akeeba Backup Professional 3.4.3 again on top of your existing installation, without uninstalling anything. This should update the table in question.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!