Akeeba Backup for Joomla!

Monday, 06 August 2012 00:25 CDT

Bonefish

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.3.13
MySQL version: 5.0.95-community
Host: www.itpays.no
Akeeba Backup version: tried 3.4.3 and 3.6.1

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

The Extraxt button dont work. Nothing happens.
Tried with different Akeeba Backup and Kickstart versions.
Have used Akeeba Backup on alot of sites on this server the last couple of years.
Never had any problems before.
I can PM you URL so you can test it.

Link to screenshot: http://d.pr/i/OWF6

Monday, 06 August 2012 01:22 CDT

Bonefish

I tried it in Chrome and Firefox, but when i now tried it in Safari it worked.

Monday, 06 August 2012 01:38 CDT

nicholas

I have tested Akeeba Kickstart on virtually every major browser (IE, FF, Chrome, Safari, Opera) across the three major platforms (Windows, Mac OS X, Linux). I am pretty sure that the –rather trivial– Javascript it uses does work under all of those browsers. The only few things I can suspect are:

Stale browser cache; clear cache, relaunch browser, retry
Script/Javascript blocker browser extensions. You wouldn't believe how many people tell me my software is broken when all they have to do is disable NoScript...
You may have a firewall or antivirus application which prevents scripts from loading

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 06 August 2012 06:17 CDT

Bonefish

I have both a flash blocker and an ad blocker in Chrome. Maybe this had something to do with it but i have had the same settings and extensions for about a year and it has always worked.
I tried to clean the cache and restart browser. Only thing that is different from before is that i now run Mountain Lion. Might be some new firewall/gatekeeper that is blocking it. But then again, worked in Safari.

Monday, 06 August 2012 06:34 CDT

nicholas

I'm sure it's neither Chrome itself (maybe an extension, though!), nor Mountain Lion. I am developing my software on Google Chrome and Mac OS X Mountain Lion. I would have certainly noticed if somethign was broken under this environment :D

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 05 September 2012 18:00 CDT

System Task

system

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support