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Akeeba Backup for Joomla!

#13157 AJAX Loading Error after follow your result

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Saturday, 04 August 2012 02:01 CDT

user56911
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 7.2.17
MySQL version: MySQL 5.5
Host: (optional, but it helps us help you)
Akeeba Backup version: Akeeba Backup Professional 3.5.1 (2012-05-25)

Description of my issue:

Hébergement: OVH mutualisé
Message:
La sauvegarde a été stoppée car une erreur a été détectée.
Le message d'erreur est :
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.

I have restart automatic Configuration = ok but unpossible to safe.
Thank you for you answer
Merci pour votre réponse.

Jean-Pierre

nicholas
Akeeba Staff
Manager
First please update to Akeeba Backup 3.6.1. The please try the following settings:
- Minimum execution time: 1 second
- Maximum execution time: 7 seconds
- Runtime bias: 75%

If that fails please try these settings:
- Minimum execution time: 5 second
- Maximum execution time: 3 seconds
- Runtime bias: 50%

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user56911
I have only install the update and all was ok.
Thank you for your quick answer.

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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