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Akeeba Backup for Joomla!

#13151 Unable to upload to Dropbox

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 03 August 2012 08:14 CDT

Friday, 03 August 2012 05:36 CDT

IThypercube
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.2.9
MySQL version: (5.0.95)
Host: (Apache/2.2.17 (Unix)
Akeeba Backup version: Akeeba Backup Professional 3.6.1

Description of my issue:

Akeeba Backup is able to create a backup and store it on the local webhosting, processing the file(s) to Dropbox ends up with errors.
I'm not able to see details why the upload to Dropbox failed. I did do the auth procedure.
Thank you in advance for your support.
Logfile attached.

Friday, 03 August 2012 06:22 CDT

nicholas
Sorry for the delay in the reply, I had to run some tests to make sure it's not a bug. It simply seems that your server is not allowing Akeeba Backup to communicate with Dropbox. Usually this happens because there is a firewall which forbids outbound connections. The problem is linked to Dropbox' official API using two different endpoints (URLs) for its functions:
- https://api.dropbox.com/1/ for all API calls except uploading/downloading files
- https://api-content.dropbox.com/1/ for uploading/downloading files
The latter URL seems to be a multicast domain name, i.e. it may resolve to a different IP depending on where in the world your server is and other factors. This could make it possible to perform an authentications (it uses the first URL) but not upload files (it uses the second URL).

If you want my advice, you're better off using Box.net or, even better, Amazon S3.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 03 August 2012 08:07 CDT

IThypercube
Box.net is working, but I'm not able to setup a file directory in the Akeebabackup GUI. Only a dropdown box appears without any choice.

Friday, 03 August 2012 08:08 CDT

IThypercube
I just fixed it,

Thank you for your support and your wonderful product Nicholas. I will be a loyal customer.

Friday, 03 August 2012 08:14 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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