Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
PHP version: 5.3.15
MySQL version: 5.5.24
Akeeba Backup version: 3.4.3

Hi Nicholas,

I'm setting up a backup system involving Dropbox, as you may have noticed ;-) Now I have this issue:

When I try to restore a backup which is stored on Dropbox, I click » Manage remotely stored files «

This opens a modal box with two buttons and a notice:

"Download to your desktop
Sorry, the currently selected engine does not support downloading remotely stored files to your PC or you have already deleted the files from the remote server."

So I click the button "Fetch back to server". This renders an error message:

Could not download file. The error was: This method only supports the `php` response format

At that point I am stuck. This happens on all of my Joomla 1.5.26 / Akeeba 3.4.3 sites, not on my Joomla 2.5.6 sites (Akeeba 3.5.2).

I hope you can help me,


Kind regards, Frits

Hi Nicholas,

That's a pity, I just upgraded my Dropbox for another year :-(
I was using Dropbox already for other purposes so it seemed a good move. I think I'll change only after this year has (nearly) expired, or my money will be wasted.

About the manual procedure: I've set a maximum part size of 20 mb so the backups of most of my sites consist of more than one part. Are there any particular things I should pay attention to when restoring a multi part backup manually?

Kind regards, Frits

I set the size to 20 Mb because I thought I've read something about the risk of uploads being interrupted with larger files; would you think that 100 mb is safe from this point of view?

Frits

Many thanks for your help & advice,

Frits