Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown) 2.5.6
PHP version: (unknown) 5.3
MySQL version: (unknown) 5.1
Host: (optional, but it helps us help you) Bluehost
Akeeba Backup version: (unknown) 3.6.1

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Since I upgraded to Akeeba Professional and Admin Tools Professional, I have not been able to run an update directly from either application. I download the updates from SDN or the Akeeba site and install them and all is fine. But, why do I keep getting a message that says: "Unable to open archive..."?

Of course I added my ID to the Options in both Akeeba and AdminTools.

Thanks.

Don White

I had used the serial number received when I purchased the Pro upgrades. But, changing the Download ID to the number in the instructions has not changed anything, either. Perhaps that's due to the session setting. It may clear up after the sessions are refreshed.

Okay, Nicholas. I've checked the download ID again and it was good. However, I was having problems with the Restore Points element when updating software. So, I uninstalled AdminTools & Akeeba Backup, switched the PHP version to 5.3 (from 5.2), and reinstalled the extensions. So, I'll close this and wait for the next updates to see how things go.

Thanks very much for your consideration and assistance!!