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Akeeba Backup for Joomla!

#13123 Can't extract jps

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Monday, 06 August 2012 14:11 CDT

user64180
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5 newest
PHP version: 5.3.10
MySQL version: 5.0.92-log
Host: GoDaddy
Akeeba Backup version: newest

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
I took a backup and now I can't restore to that backup using kickstart. It shoots out an error that says:

An error occured

Invalid header in archive file, part 0, offset 8

I read the help and downloaded the extractor windows application. That did not work. The site has ample space. I'm not sure what could be causing this problem.



nicholas
Akeeba Staff
Manager
This means either a broken download or you are using the wrong password. Please remember that the password is case sensitive. Since you can extract the file neither with Kickstart not with eXtract Wizard I suspect that's the problem.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user64180
Ah you were right. Thank you for such a quick response. I appreciate it.

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user64180
I am getting this Warning:

Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/file.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/path.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/archive.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/folder.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/helper.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/index.html. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/stream.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/support. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/streams. Check permissions
Unreadable file /home/content/56/9486856/html/com/libraries/joomla/filesystemOLD/archive. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfAdminEntry.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfAkismet.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfButtons.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfCache.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfChecks.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfCombine.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfCompat.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfConfig.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfController.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfControllerServices.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfCreditCard.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfCsv.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfDatabase.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfDBUtils.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfDefine.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfDocument.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfDownload.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfError.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfFavicon.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfFeedCreator.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfFileUpload.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfFormExtractor.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfFramework.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfFTP.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfGooglechartsapi.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfGpg.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfHTML.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfHttppost.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfHttpspost.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfImg.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfInputFilter.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfJSTree.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfLoader.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfLog.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfMail.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfModel.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfMollom.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfMysql.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfPagination.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfRedirect.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfRegistry.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfRemote.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfRequest.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfSecurity.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfSession.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfSessionJoomla15.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfSmarty.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfSoap.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfSocialBookmark.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfString.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfSubmenu.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfTable.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfText.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfToolbar.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfTweaks.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfUser.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfUTF8.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfUtils.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfVat.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfVerify.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfVerifybrazil.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfVerifyUSSSN.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/bfVersion.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/cache. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/index.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/language. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/libs. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/patches. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/superXMVC.php. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/view. Check permissions
Unreadable file /home/content/56/9486856/html/com/plugins/system/blueflameOLD/xajax. Check permissions

When I use the Akeeba Backup Now tool. But, the Backup Completed Successfully. Does that mean that I can overlook these unreadable permissions? How do I judge what I should do with each of these files?

nicholas
Akeeba Staff
Manager
These files are all required for the correct operation of your site. They are part of Blueflame IT's Forms component. Please give at least 0644 permissions to each one of those files. If you ever get unreadable directories, please give them at least 0755 permissions.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user64180
I went to the Admin Tools - Permissions Configuration and navigated to the files and changed them each by using the pull down to give them 0644 permissions. Then I hit save custom and apply. After that I did another backup to see if those errors would be removed. They were still there.

Also, I encountered another problem where I tried the Fix Permissions on Admin tools and I got this error:

Fatal error: Class 'JFolder' not found in /home/content/56/9486856/html/com/libraries/joomla/language/language.php on line 697

and sorry just one more thing, but I just tried to update to the newest version of Admin Tools and I received this error on the installation:

Warning: usort() expects parameter 1 to be array, string given in /home/content/56/9486856/html/com/libraries/joomla/installer/installer.php on line 1095

Warning: end() expects parameter 1 to be array, string given in /home/content/56/9486856/html/com/libraries/joomla/installer/installer.php on line 1169

Thank You

nicholas
Akeeba Staff
Manager
Hm, the first error message is very suspicious. It's as if the site is not in the proper Joomla! version. Did you try restoring a Joomla! 2.5 site on top of a Joomla! 1.5 site? If so, please remove all files and perform the restoration again. Leftover files from Joomla! 1.5 can cause all sorts of strange issues.

Regarding the other issue, it was a temporary packaging issue. Please retry downloading version 2.3.1 and install it again on your site. The error message should go away.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user64180
Hi, I did not upgrade from 1.5 to 2.5

What do you think I should do about the permissions? I took these steps to correct the problem with the blueflames forms:

I went to the Admin Tools - Permissions Configuration and navigated to the files and changed them each by using the pull down to give them 0644 permissions. Then I hit save custom and apply. After that I did another backup to see if those errors would be removed. They were still there.


Did I do this wrong?

Thank You

nicholas
Akeeba Staff
Manager
I would recommend the following approach:
- Delete all files and folders from the site
- Restore your site again
If you still have the JFolder error, you have a broken Joomla! installation.

Regarding the second leg of your last post, telling Admin Tools to change the permissions doesn't mean it's possible because it is not running as the root user. If the permissions are, for example, 444 or 400 and the ownership prevents the permissions to be changed from the web server process then the permissions are not going to be changed. For more information on how users, groups, permissions and ownership work please refer to Akeeba Backup User's Guide "Security Information" chapter where all of these fundamental information is presented in the most concise manner possible. Yes, it's a very long read, well worth the time to read and understand it.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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