Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
PHP version: 5.3.15
MySQL version: 5.5.24
Akeeba Backup version: 3.4.3

Description of my issue:

Hi Nicholas,

When setting up Dropbox post processing I click the button "Authentication step 1" but nothing happens: no pop-up or modal box (I also have J2.5.6 sites with Akeeba 3.5.2 so I can tell the difference). As noting happens in Step 1, clicking Step 2 results in this message:

ERROR: Could not complete authentication; please retry

I hope you can help me.

Kind regards, Frits

I've noticed that this issue is present on some of my 1.5.26 sites but not on all. I cannot see what makes the difference.

Frits

Hi Nicholas,

The problem was very persistent in two sites, while other sites had no problems at all, using the same browser. In the end I have deinstalled and reinstalled Akeeba and this solved the problem.

Thanks, Frits