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Akeeba Backup for Joomla!

#13108 Restore Point / Akeeba Installer broken since upgrade.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 01 August 2012 10:07 CDT

Wednesday, 01 August 2012 04:27 CDT

philgsy
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: 5.2.17
MySQL version: 5.1
Host: HeartInternet
Akeeba Backup version: 3.6.0

Description of my issue:
Since upgrading Akeeba Backup, the akeeba extension installer keeps failing when trying to install any new extensions.

AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:

I've attached the restore point log for diagnostics.

Wednesday, 01 August 2012 04:33 CDT

nicholas
The log file is from version 3.5.2. I guess this means that Restore Points don't start at all after you upgraded which indicates a partial or broken update. Please go to Extensions, Manage Plugins on your site and disable the "System - System Restore Points" plugin. Then install Akeeba Backup Professional 3.6.0 again on your site. Finally, re-enable the "System - System Restore Points" plugin.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 August 2012 04:42 CDT

philgsy
Hi Nicholas,
Thanks for the prompt response.
Yes you are correct, this has been a problem since the upgrade the other day.
I've followed you instructions but am still getting the same problem.

I've attached the latest log file for your info.

Wednesday, 01 August 2012 04:53 CDT

nicholas
Try disabling the plugin. Does your extension install? If it does, try taking a new backup of your site. Does that work?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 August 2012 04:57 CDT

philgsy
Yes, without the plugin the extension installs fine (i.e. not usng the Akeeba enhanced)
Also the full site backups work fine. I take regular nightly backups using the remote CLI, and also tried a full "manual" backup yesterday which was successful.
It only seems to be the restore points which is the problem.

Wednesday, 01 August 2012 05:22 CDT

nicholas
Do you have this issue with any extension's installation or just a particular extension only? If so, which one?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 August 2012 05:31 CDT

philgsy
It appears to be any. (I've tried two which I had to apply on the site)

RS Forms
Akeeba_Bakkup :)

Wednesday, 01 August 2012 07:32 CDT

nicholas
I was wondering why I can't replicate this issue, until I looked closely at your PHP version: 5.2.17.

It turns out that Akeeba Backup 3.6.0's System Restore Points feature is not compatible with PHP 5.3 and I never tested it with PHP 5.2 (I only tested full backup scenarios with PHP 5.2). The incompatibility was introduced due to the changes I made to make the component compatible with the upcoming Joomla! 3.0. I have good news, though! It seems that there is a workaround. Please download and install the latest dev release. Don't freak out because it's listed as alpha; it's very stable. The only changes since 3.6.0 are the bug fix in question and a CSS fix for the Live Update icon floating behind the right-hand column in Akeeba Backup's Control Panel page.

In order to test the dev release please disable the "System - System Restore Points" plugin and install the dev release on top of your existing version. Then re-enable the "System - System Restore Points" and try installing another extension so that you trigger the system restore points. The SRP backup should complete successfully and the extension installed.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 August 2012 09:44 CDT

philgsy
Yup - Looks as though that's working ok now.
Thank you for the quick response.
I assume that if I leave my live-update configured as is, then the next "Stable" release will just update it again.?

Wednesday, 01 August 2012 10:07 CDT

nicholas
Excellent! That was the feedback I was hoping for :)

Yes, leave the Live Update setting as they are right now and the next stable release will update your Akeeba Backup installation.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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