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Akeeba Backup for Joomla!

#13107 Akeeba professional error second time

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 01 August 2012 04:50 CDT

Wednesday, 01 August 2012 04:14 CDT

user66597
Mandatory information about my setup:

I tried to run the professional setup, uploading the module for the second time, but it did not work and generated and error, by installation I assume you mean upload it via exentsion manager twice
It pointed me to a long document and trouble shooting wizard which crashed half the way through
any advice kindly
Have attached the screenshot

Regards
sadegh




Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Wednesday, 01 August 2012 04:50 CDT

nicholas
Hello Sadegh,

Sure, I do have an advice and I told you in your email: please follow all of the troubleshooter's steps. I'm not joking, 90%-95% of support requests regarding failed backups are answered there. Ever since I put that document online the amount of requests regarding backup issues dropped sharply. Besides, there are only 7 steps. The bulk of the paragraphs are talking about specific hosts. If you're not hosted in one of them you can obviously skip them.

If that does not work I really do want you to give me all the mandatory information as well as ZIP and attach the backup log file. Without this information and the log file how can I help you? Think about it. Would you call the doctor and tell him "I'm sick; any advice?". You'd have to go there and have him run some tests to see what you've got before prescribing a cure. That's why I need the log file. I am the doctor, the site is the patient and the log file is the test results. Don't ask me for a cure before I have a chance to see what's wrong, or I might accidentally kill the patient by giving him the cure for the wrong disease :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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