Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes - entire quick-start-guide
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.4
PHP version: 5.3.13
MySQL version: 5.5.24-cll
Host: hosteck
Akeeba Backup version: 3.5.2 (2012-06-18)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Back up fails and dumps to the main Joomla menu after showing an error page for far to little time to read it. Managed to get a screen shot, which shows:

AJAX Loading Error
HTTP Status: 0 (error)
Internal status: error
XHR ReadyState: 0
Raw server responsiveness:

I have run the file permissions and tried everything found on https://www.akeebabackup.com/documentation/quick-start-guide/ajax-errors.html.

When I went to Component/Akeeba I got this:
----------------
500 - An error has occurred.
JDatabaseMySQLi::query: 1146 - Table 'xxxxxxxxxxxxx.prefix_ak_acl' doesn't exist SQL=SELECT COUNT(*) FROM `bhzgq_ak_acl`

Return to Control Panel

Call stack
# Function Location
1 JAdministrator->dispatch() /home/househou/public_html/site/administrator/index.php:46
2 JComponentHelper::renderComponent() /home/househou/public_html/site/administrator/includes/application.php:153
3 JComponentHelper::executeComponent() /home/househou/public_html/site/libraries/joomla/application/component/helper.php:357
4 require_once() /home/househou/public_html/site/libraries/joomla/application/component/helper.php:388
5 AkeebaDispatcher->dispatch() /home/househou/public_html/site/administrator/components/com_akeeba/akeeba.php:37
6 FOFDispatcher->dispatch() /home/househou/public_html/site/administrator/components/com_akeeba/dispatcher.php:116
7 AkeebaControllerCpanel->execute() /home/househou/public_html/site/libraries/fof/dispatcher.php:199
8 FOFController->execute() /home/househou/public_html/site/administrator/components/com_akeeba/controllers/cpanel.php:21
9 JController->execute() /home/househou/public_html/site/libraries/fof/controller.php:311
10 FOFController->browse() /home/househou/public_html/site/libraries/joomla/application/component/controller.php:754
11 FOFController->display() /home/househou/public_html/site/libraries/fof/controller.php:393
12 FOFViewHtml->display() /home/househou/public_html/site/libraries/fof/controller.php:371
13 AkeebaViewCpanel->onAdd() /home/househou/public_html/site/libraries/fof/view.html.php:90
14 AkeebaModelSelfheal->healSchema() /home/househou/public_html/site/administrator/components/com_akeeba/views/cpanel/view.html.php:23
15 AkeebaModelSelfheal->tableExists() /home/househou/public_html/site/administrator/components/com_akeeba/models/selfheal.php:93
16 AkeebaModelSelfheal->runSQL() /home/househou/public_html/site/administrator/components/com_akeeba/models/selfheal.php:221
17 JDatabaseMySQLi->query() /home/househou/public_html/site/administrator/components/com_akeeba/models/selfheal.php:168
18 JError::raiseError() /home/househou/public_html/site/libraries/joomla/database/database/mysqli.php:396
19 JError::raise() /home/househou/public_html/site/libraries/joomla/error/error.php:251
-------------
My db has

prefix_ak_profiles
prefix_ak_stats
prefix_ak_storage

Already turned it off, thanks.

So the update will create the missing database table? Any way to do that now?

Installed 3.6.0. Still get an error message for less than a second. Still the same useless error message, when I manage to grab a screen shot.

Log attached, I ran it with Debug on and got no errors, and had no entries in error.php.

Please note this problem was first reported June 23rd - https://www.akeebabackup.com/my-tickets/ticket/akeeba-backup-3x/12760-new-install-on-new-joomla-install-fails.html

Is there some way to do a clean install? I have no backups, so I have nothing to lose.

Short story, it's working, but why is an open question.

Uninstalled and reinstalled. Got the same results with the half second error page that says nothing of use. No errors in error.php

I decided to go back and try every last suggestion I could find. Tried all of them before, but did it again with the clean install. Per the information on https://www.akeebabackup.com/documentation/troubleshooter/client-site-troubleshooting.html I tried running it from a different browser (IE). Thought I had it, but then it hung on backing up a css file (I killed it after seconds) Second try hung on a different file.

I then tried a different computer with different firewall software, and that one took.

So I went back to the first system, ran it on IE, and that one worked, as did another after it.

On Chrome browser I still get the half second error page, so it seems to be a problem with that browser.

I did try other browsers and other computers earlier, so something else was wrong that was fixed by the clean install.

I should have thought of that -n Chrome's over zealous caching has gotten me before.

An easy way to check this, for anyone else, is to run "Incognito" by pressing cont+shift+n. The resulting window ignores all history and cache settings.

Thanks for all the help!

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