Akeeba Backup for Joomla!

Thursday, 26 July 2012 08:13 CDT

user66804

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 1.5.28
PHP version: 5.3.8
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.4.3

EXTREMELY IMPORTANT: attached with screenshot of settings in zip also

Description of my issue:

After setting up akeeba and dropbox as per https://www.akeebabackup.com/documentation/akeeba-backup-documentation/step-by-step-guides.html the backup is sent to dropbox incomplete at 1.4mb.

Thursday, 26 July 2012 10:33 CDT

nicholas

You have a multi-part archive. Yes, the last part (with the .zip) extension is about 1.4Mb long. But there are also the .z01, .z02 and .z03 parts which are 25Mb each. Take a look at your Dropbox directory. They should be also transferred because I see this in your log, telling me that they have been transferred:

INFO |120726 12:25:12|Preparing to post process www.clothierjones.com-20120726.z01

INFO |120726 12:25:15|Successfully processed file www.clothierjones.com-20120726.z01

DEBUG |120726 12:25:15|Deleting already processed file www.clothierjones.com-20120726.z01

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 July 2012 11:02 CDT

user66804

That's very odd, they are definately not in my designated dropbox folder.

I've checked in my synced folder and by logging into dropbox in a web browser.

Is this a dropbox issue?

Thursday, 26 July 2012 12:34 CDT

nicholas

Let's try something different. Go to Akeeba Backup's Configuration page and find the "Data processing engine" row. Click the Configure button. Uncheck the "Process each part immediately" checkbox and run the backup again. Do you see the files in your Dropbox directory now?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 July 2012 16:26 CDT

user66804

That got it Nicholas :)

Also, just want you to know that Akeeba saved my life (and my company) today. We had a malware incident and were able to recover from an earlier backup.

Keep up the goodw work!

Thursday, 26 July 2012 16:29 CDT

nicholas

You're welcome and thank you for your kind words :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 July 2012 03:52 CDT

user66804

Spoke too soon!

When I go to open the zip file in dropbox it says there is an unexpected end of archive. So are not all the parts being transfered?

The following files are in the dropbox folder fromt he latest backup:

www.clothierjones.com-20120730.zip
www.clothierjones.com-20120730.z01
www.clothierjones.com-20120730.z02
www.clothierjones.com-20120730.z03

Log attached

Monday, 30 July 2012 04:26 CDT

nicholas

According to the log these are all the parts there are. I am wondering which software is giving you the unexpected end of archive, though. As stated in the documentation you should only use Akeeba eXtract Wizard or Kickstart to extract backup archives generated by Akeeba Backup. Third party unarchivers may not understand multi-part archive formats or have issues with the way files larger than 1Mb are stored by Akeeba Backup. Most notably, multi-part archives can only be extracted using PKZIP for Windows and WinZIP. I've tried 7-Zip, WinRAR, Windows' own compressed folder extraction wizard and a few other InfoZIP-based unarchives (including the command-line unzip programme shipped with most Linux distributions and Mac OS X) without any success.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 July 2012 06:39 CDT

user66804

I was indeed using winrar to try to extract.

however, I have now tried using Akeeba eXtract Wizard and I get the following error:

The central directory is missing records; your archive appears to be truncated and can't be extracted

Monday, 30 July 2012 08:03 CDT

nicholas

I just run a test, backing up a site and sending the files to Dropbox. I then tried to extract the files which Dropbox downloaded automatically. I can't use eXtract Wizard just like you. I can, however, use Kickstart 3.5.2. It seems that there is a bug in eXtract Wizard. Unfortunately, I can't fix it right now – you'll understand in a few hours why ;) Can you please try using Kickstart instead?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 July 2012 08:18 CDT

user66804

I can confirm that Kickstart works. I'll use that until you can take a look at the eXtract Wizard.

Thanks for the help!

Monday, 30 July 2012 08:18 CDT

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 29 August 2012 18:00 CDT

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system

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