Akeeba Backup for Joomla!

Wednesday, 25 July 2012 04:08 CDT

user60737

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi,
I have re-installed Akeeba backup over the old one and got this message
-1 - An error has occurred.

Copy failed

Return to Control Panel
Regards
Dave

Wednesday, 25 July 2012 04:19 CDT

nicholas

You have a wrongly set up or unwritable temp-directory in your Global Configuration. Please follow our installation troubleshooting instructions, the passages under the "Checking your temporary directory" header and maybe the "Enable FTP" header too.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 July 2012 04:24 CDT

user60737

Thanks
The dir and files have the wrong ownership

Wednesday, 25 July 2012 04:28 CDT

nicholas

You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 25 July 2012 18:53 CDT

user60737

Hi Nicholas,
I got the latest Akeeba to install and work, but the links under extend in the back-end are missing, any ideas.
Regards
Dave

Thursday, 26 July 2012 04:03 CDT

nicholas

There is no such menu as "Extend" in Joomla!. Most likely you are using a different back-end template, e.g. Mission Control, which overrides Joomla!'s menus. When I say "Components" menu you can read "Extend" menu. It's the same thing. Now that you have an idea on how to read my instructions, please read this, the stuff under "Joomla! 1.6/1.7/2.5 installation problems".

Please note that what you are experiencing is due to a Joomla! bug which I have sent a patch for, twice. They refused to accept my patch the first time and ignored me the second time. You know what? I can't care any more. If this bug results in my software not being visible in the menu it's not my problem because I have no control over it. If you feel as frustrated as I am or even more please complain to the official Joomla! forum and file a bug ticket in the issue tracker. The more people complain about this the more likely it is that a solution (mine or someone else's) will be included in Joomla! in this lifetime. That's all I can do about it :(

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 26 July 2012 05:29 CDT

user60737

Thanks Mate!
Your products and work are outstanding, keep up the good work,
I will complain,
Regards
Dave

Thursday, 26 July 2012 05:43 CDT

nicholas

Thank you! For what is worth, here's the Joomla! bug tracker item describing the issue and the patch to fix it. You may want to mention that in your posts. I hope that I will live long enough to see this bug fixed... *sigh*

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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