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Akeeba Backup for Joomla!

#12977 Unsuccessful backup

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 18 July 2012 04:03 CDT

Wednesday, 18 July 2012 02:28 CDT

dehiworld
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.6
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.5.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I have managed to run a backup on my localhost, where I am using XAMPP.
I have tried to backup on my hosting sites, and it just hangs near the end at 78%, see attached.

I also attach log.

I am a Joomla newbie.

Wednesday, 18 July 2012 02:47 CDT

nicholas
The problem you are experiencing is caused by a failed update of Akeeba Backup. THis can be caused if you were using a version prior to 3.4.1 and upgraded to Akeeba Backup 3.5.x or later, or due to a server side issue at installation/upgrade time.

First let's try to do a "soft" reinstall. This will keep all your settings and backups. Begin with downloading the installation ZIP file of Akeeba Backup from our site. Now go to your site's administrator back-end, Extensions, Manage Extensions and click on Browse. Select the ZIP file you selected and click on Upload and Install.

If the backup still fails we will have to resort to a "hard" reinstall. This will reset all your settings and remove all of your backups. Please download all your backups via FTP in binary transfer mode before going forward with this solution. Go to your site's administrator back-end and uninstall Akeeba Backup. Then install it again.

If the backup still fails please ZIP and attach your backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 18 July 2012 03:49 CDT

dehiworld
Hi

The soft re-install does not work.

I am not clear as to how to de-install Akeeba as I cannot find any de-install option.

Wednesday, 18 July 2012 03:54 CDT

nicholas
Try Extensions, Extension Manager, Manage – just like all other Joomla! components, modules, plugins and templates, Akeeba Backup is listed right there.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 18 July 2012 04:02 CDT

dehiworld
Thanks a lot. That seems to work now.

Fortunately it's new site so I had no backups.

Wednesday, 18 July 2012 04:03 CDT

nicholas
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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