Support

Joomla! 1.5 users will still be supported for using Akeeba Backup 3.4.3 on their sites until August 2012. After that point, the Joomla! project itself will completely stop supporting Joomla! 1.5. This means that Joomla! 1.5 will become vulnerable, end-of-life software which should not be used on live sites. The Joomla! project has announced its plans for Joomla! 1.5's end-of-life back in January 2011 when Joomla! 1.6 was released. If you are receiving update emails and wish them to stop, please unpublish the System - Akeeba Backup Update Check plugin.

Side note: Joomla! 1.5 is no longer the most used Joomla! version, at least among Akeeba Backup users. The vast majority of our support tickets over the last two months and a half have been about Joomla! 2.5 sites. Prior to Joomla! 2.5's release, about 60% of the tickets were about Joomla! 1.5. This means that everyone is scrambling to upgrade their sites. One more reason not to let Akeeba Backup fall behind to satisfy the ever-shrinking minority of users who are still using Joomla! 1.5.

Support policy: Our plans for supporting different Joomla! versions have always been very well publicised in our release announcements. Please go to our release announcements page at https://www.akeebabackup.com/home/news/56-releases and click on the latest release announcement for the software you want to find the support policy for. If you just want to see which version is compatible with your Joomla! installation and whether it is supported or not, please visit our Version Compatibility page at https://www.akeebabackup.com/compatibility.html

Why do older versions report there's an update available even if it's not supported? This has to do with the Live Update system in use by our software. Older versions of Live Update were not aware of Joomla! version compatibility of available versions of our components, therefore they would report any available newer version as an update you have to install. Changing that required a major change in Live Update and our update server. The change made it in Akeeba Backup 3.5.0 and our other components released after that date. Unfortunately older versions' Live Update code cannot be updated for obvious objective reasons. Releasing updates for older Joomla! versions is also not an option, as it would cause several issues on Joomla! 2.5 sites. Therefore you just have to make sure that you have the latest available release designed for your Joomla! version, as per our Version Compatibility page at https://www.akeebabackup.com/compatibility.html and ignore Live Update's prompts for updating Akeeba Backup.

The only thing which can send you update emails is the "System - Akeeba Backup Update Check" plugin. Please examine the email very closely. Who is the sender? What does the URL read? It is possible that you have another copy of your site in a subdomain, subdirectory or a different domain (e.g. a dev or test server). The URL in the email should give you a clue as to which site's (published) plugin is sending the emails.

As I said, the only thing which can send emails is the plugin. Double check the plugin. Also note that if you transferred the site between servers or between hosts it's possible that the old site is still live and sending those emails.