Support

Akeeba Backup for Joomla!

#12935 Backup failed

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Thursday, 12 July 2012 10:48 CDT

user9146
Hej,

I have the following error since a couple of days. In the beginning everything works like a charm for a couple of weeks. The problems started from time to time. Sometimes the backup failed and after a retry, it worked.

But now I get the error every time I try to make a backup.
The only Extensions I have installed are SEF ADVANCE, Yoo Widgetkit, RSforms, Xmap, EasyBlog, Akeeba Backup and Akeeba Admin Tools.

Hopefully you can help me. I love AkeebaBackup....

Thanks in advance
Bastian

Joomla! version: 2.5.5
PHP version: 5.2.12
MySQL version: 5.1.63
Akeeba Backup version: 3.5.2


Description of my issue:
AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your

The Error-Log just said in the last 2 lines:
[120712 12:14:10] -- Adding language/en-GB/en-GB.com_finder.ini to archive (source: <root>/language/en-GB/en-GB.com_finder.ini)
[120712 12:14:10] -- Adding language/en-GB/en-GB.mod_articles_popular.ini to archive (source: <root>/language/en-GB/en-GB.mod_articles_popular.ini)

Thanks in advance
Bastian

PS: It's still not possible to add a file to this message. The following error is shown on top of this page:
JFile: :read: Unable to open file:
Warning: Failed to move file!
Server error while uploading the attachment; please retry

nicholas
Akeeba Staff
Manager
Hello Bastian,

I believe that your log file, even ZIPped, is over 2Mb hence the error you get trying to attach it. Can you please upload it to your site or on a public Dropbox directory and paste me a link here? I really can't know what is going on unless I see the entire log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user9146
Hej Nicholas,

thanks for your fast answer. You were right, the size of this file is 2.6 MB.
I copied the file in my public dropbox folder.

http://dl.dropbox.com/u/21597577/Akeeba-Backup-Debug-Log.txt

Thanks in advance
bastian

nicholas
Akeeba Staff
Manager
Thank you for the link to the log file. Here's what you have to do. Go to Akeeba Backup's Configuration page and set the following settings:
- Minimum execution time: 1 second
- Maximum execution time: 7 seconds
- Runtime bias: 75%
This will make the backup a little slower but it should be able to complete.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user9146
Wow!
Thank you so much! It works perfect now.
Where in the Logfile did you find this informations?

Thanks again
Bastian

nicholas
Akeeba Staff
Manager
He he, it's experience talking :) I saw in your log file that you have a PHP memory limit of 64Mb. It also seemed to me that you have a fast server. This means that the memory usage per second is very high, ending up busting the PHP memory limit. The easy way to lower memory usage is having the backup split in shorter steps. I guessed that the values I gave you would be correct. If they weren't, I'd give you slightly smaller numbers.

The only way for someone to "read" that in the log file is having read hundreds of log files and knowing how the backup engine works. If this wasn't so fuzzy, there would be a way to automate that and I'd have the component fix itself automatically.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user9146
You are the master! ;)

I know my premium account is worth every penny! Thanks for helping me!
Good to know there is someone in the line who can give fast and perfect support.


Thanks
Bastian

nicholas
Akeeba Staff
Manager
You're welcome and thank you for your kind words :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!