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Akeeba Backup for Joomla!

#12851 AJAX an nothing works :(

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 04 July 2012 02:12 CDT

Monday, 02 July 2012 08:34 CDT

user51839
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES!
Have I searched the tickets before posting? YES!
Have I read the documentation before posting (which pages?)? YES!
Joomla! version: 2.5.4 stable
PHP version: 5.2.17
MySQL version: 5.0.91-log
Host: STRATO.de
Akeeba Backup version: 3.5.2

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hello!
All the time Akeeba was working very well but for a unknown reason it doesn´t work anymore. I don´t now why.
I´ve tried all the things provided in the quickstart and troubleshooter guide.

Everytime I try making a backup I immediately get an AJAX Error when reaching the point "backuing up files"

Thannx for your help
mike

Monday, 02 July 2012 08:38 CDT

nicholas
You have a big, old backup .jpa archive file in your site's root. Please remove it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 July 2012 08:42 CDT

user51839
Thats`it????

aaaaarg

I´m sorry! I thought I had deleted all old files but haven´t seen the one in the root.


Thanx a lot for the unbelievable fast support

(two thumbs up!") :)

Monday, 02 July 2012 08:43 CDT

nicholas
You're welcome :)

PS: It's also a good idea to run the Configuration Wizard after deleting the file as I suspect that some of your time limit settings need tweaking. The Configuration Wizard tweaks them automatically when you run it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 July 2012 08:48 CDT

user51839
yes, you´re right.

now it stops after having backuped about 73% (instead of 50%)
I´ve runned the wizard several times but it still doesn´t work

(here is the new log file...)

Monday, 02 July 2012 08:52 CDT

nicholas
I see. You're definitely running out of disk space. You can try deleting older backups, remove any unused files or buy more space from your host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 July 2012 09:01 CDT

user51839
oops.

ok, I´ll do that

Monday, 02 July 2012 09:10 CDT

user51839
hmm.
I´ve logged in at Strato.de

they tell me I´ve only 529 MB of my 3000MB in use

also I´ve deleted two other (old) joomla installations but it still doesn´t work.
:(


Monday, 02 July 2012 09:17 CDT

nicholas
Have you tried running the Configuration Wizard? Strato.de also imposes a maximum filesize restriction which manifests itself the same way as running out of disk space. The Config Wiz will detect it and work around it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 02 July 2012 12:59 CDT

user51839
Yes I've tried this a few Times
But it doesnt't work

Monday, 02 July 2012 14:15 CDT

nicholas
This leaves us with either running out of disk space or the server having a very strict CPU usage limit. Since we're 99.9% that it's not disk space, let's try a workaround:
Minimum execution time: 5 seconds
Maximum execution time: 3 seconds
Runtime bias: 50%
If that fails again, please send me the new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 04 July 2012 01:40 CDT

user51839
Hi Nicholas,
it still doesn´t works :(((

Here is the log file...

Wednesday, 04 July 2012 02:12 CDT

nicholas
Your host seems to have a very tight CPU usage limit. Let's try something else:
- Minimum execution time: 7 seconds
- Maximum execution time: 2 seconds
- Runtime bias: 50%
If this still doesn't work, go to the Configuration page, click the Configure button in the Archiver Engine and set the "Part size for split archives" to 5Mb.

If you still have a problem, please post back.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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