Support

Akeeba Backup for Joomla!

#12813 http status 500

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 29 June 2012 02:00 CDT

user55684
hello im really down now...

i created a site backuped it with akeeba and tried to get this backup on an other domain, but this wasnt working. cause i tought its a hoster problem i changed my hoster with all my domains and so on.
the backup i've done and the new site are at the same hoster now.

but the isiue is the same :-((((

hope we can fix this soon?! ty!



AJAX Loading Error
HTTP Status: 500 (Internal Server Error)
Internal status: error
XHR ReadyState: 4
Raw server response:
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

nicholas
Akeeba Staff
Manager
First please check that you have adequate free space (disk quota) on your site for the new backup to be stored.

If you have enough disk space, please go to the configuration page and set these options:
- MInimum execution time: 1 second
- Maximum execution time: 5 seconds
- Runtime bias: 50%

If this still doesn't work, please ZIP and attach your new log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!