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Akeeba Backup for Joomla!

#12782 Optimized config settings, crashed site - Internal 500 Server Error

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 26 June 2012 02:16 CDT

Monday, 25 June 2012 12:12 CDT

user65781
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Running Joomla 1.5.26 Upgraded to latest Akeeba Backup. Ran config optimizer successfully. Changed my backup output directory to the root above public html. Started a backup - crashed with following text:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Apache Server at shijackson.com Port 80

Checked cpanel, realized ran out of disk space during backup. Now get the internal error for everything, site is down.

Server error logs - Recent Activity:

[Mon Jun 25 12:06:03 2012] [error] [client 46.187.2.56] File does not exist: /home/shijack/public_html/500.shtml
[Mon Jun 25 12:00:57 2012] [error] [client 174.120.189.130] File does not exist: /home/shijack/public_html/500.shtml
[Mon Jun 25 11:49:59 2012] [error] [client 8.31.245.42] File does not exist: /home/shijack/public_html/500.shtml

Raw Access logs - Recent Activity:

46.187.2.56 - - [25/Jun/2012:09:29:14 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
8.31.245.42 - - [25/Jun/2012:09:29:17 -0500] "GET /.com HTTP/1.1" 404 - "-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0)"
8.31.245.42 - - [25/Jun/2012:09:30:21 -0500] "GET / HTTP/1.1" 404 - "-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0)"
46.187.2.56 - - [25/Jun/2012:09:31:42 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:32:02 -0500] "GET /administrator/index.php?option=com_akeeba&view=confwiz HTTP/1.0" 404 - "http://www.shijackson.com/administrator/index.php?option=com_akeeba" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
8.31.245.42 - - [25/Jun/2012:09:33:23 -0500] "GET / HTTP/1.1" 404 - "-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0)"
8.31.245.42 - - [25/Jun/2012:09:33:31 -0500] "GET / HTTP/1.1" 404 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5"
8.31.245.42 - - [25/Jun/2012:09:33:32 -0500] "GET /favicon.ico HTTP/1.1" 200 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/536.5 (KHTML, like Gecko) Chrome/19.0.1084.56 Safari/536.5"
46.187.2.56 - - [25/Jun/2012:09:37:17 -0500] "GET /administrator/index.php?option=com_akeeba&view=confwiz HTTP/1.0" 404 - "http://www.shijackson.com/administrator/index.php?option=com_akeeba" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:37:22 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:39:11 -0500] "GET /administrator/index.php?option=com_akeeba&view=confwiz HTTP/1.0" 404 - "http://www.shijackson.com/administrator/index.php?option=com_akeeba" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:39:13 -0500] "GET /administrator/index.php?option=com_akeeba&view=confwiz HTTP/1.0" 404 - "http://www.shijackson.com/administrator/index.php?option=com_akeeba" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:39:17 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:17 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:19 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:21 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:27 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:29 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:34 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:36 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:38 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:40 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:43:42 -0500] "GET / HTTP/1.0" 404 - "http://www.shijackson.com/index.php?view=article&id=251&task=edit&ret=aHR0cDovL3d3dy5zaGlqYWNrc29uLmNvbS8%3D&option=com_content&Itemid=1" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:59:20 -0500] "GET /index.php HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:59:27 -0500] "GET /index2.php HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:59:35 -0500] "GET /sl.png HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:59:39 -0500] "GET /sl.png HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:59:42 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:59:46 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:09:59:47 -0500] "GET /favicon.ico HTTP/1.0" 200 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:07:47 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:12:24 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:12:26 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:12:28 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:12:29 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:14:38 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:14:41 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:14:42 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:14:43 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:14:45 -0500] "GET / HTTP/1.0" 404 - "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
46.187.2.56 - - [25/Jun/2012:10:14:46 -0500] "GET /administrator/index.php?option=com_akeeba&view=confwiz HTTP/1.0" 404 - "http://www.shijackson.com/administrator/index.php?option=com_akeeba" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1"
100.43.83.142 - - [25/Jun/2012:10:21:35 -0500] "GET /reasons-to-replace-your-old-windows.html HTTP/1.1" 404 - "-" "Mozilla/5.0 (compatible; YandexBot/3.0; +http://yandex.com/bots)"

Please advise, thanks,

Keith

Monday, 25 June 2012 12:13 CDT

nicholas
As you said, your real problem is that you ran out of disk space. Try removing old and incomplete backup archives from both administrator/components/com_akeeba/backup and your new backup output directory.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 25 June 2012 12:19 CDT

user65781
First thing I did, also upgraded the site to an additional 250mb of space. Rather than getting a suspension notice, I get a 500 error. Akeeba seems to still be calling for file that can't be found.
Edited by nicholas on 2012-06-25 12:25 CDT

Monday, 25 June 2012 12:28 CDT

nicholas
Akeeba Backup ONLY runs when you launch a backup. Since you can't get into your site, the issue is unrelated to Akeeba Backup. Code which doesn't run obviously can't affect your site. If you don't believe me, you can always remove Akeeba Backup manually from your site. Remove the following folders and files (some of them may not be present on your site):
- administrator/components/com_akeeba
- components/com_akeeba
- administrator/modules/mod_akadmin
- media/com_akeeba
- plugins/system/srp
- plugins/system/srp.php
- plugins/system/srp.xml
- plugins/system/akeebaupdatecheck
- plugins/system/akeebaupdatecheck.php
- plugins/system/akeebaupdatecheck.xml
- plugins/system/aklazy
- plugins/system/aklazy.xml
- plugins/system/aklazy.php
- plugins/system/oneclickaction
- plugins/system/oneclickaction.php
- plugins/system/oneclickaction.xml
By doing that you are leaving no trace of Akeeba Backup on your site. If you are still unable to log in to your site you have to take a look at your error log and see what is really causing the problem.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 25 June 2012 14:01 CDT

user65781
Hi, ok, something apparently was corrupted when I ran out of space. Suspended and and then unsuspended the account and I'm back in business. Thanks for your help. On the positive side, I now have Akeeba Backup and Admin Tools Pro!

Thanks Again,
Keith

Tuesday, 26 June 2012 02:16 CDT

nicholas
Hm, sounds like the quota limit file was corrupt. I'm glad you found an easy workaround!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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