Akeeba Backup for Joomla!

Thursday, 21 June 2012 20:50 CDT

user60737

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
Hi,
I have joomla 2.5.6 and i tried to download admin tools latest update and got an error, i then tried to update manually and lost both links from the extension manager,any ideas i can do a backup if needed.
Regards
Dave

Friday, 22 June 2012 01:27 CDT

nicholas

This is a well-known Joomla! bug. My patch was rejected last year. I am now trying to convince someone, ANYONE, with commit access if I should try to resubmit my patch or should I merely keep on bitching about it. Three days later, still waiting on a miracle.

Meanwhile, you'll have to go through the scenic route: read our troubleshooting instructions and do the database edits mentioned there.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 June 2012 01:32 CDT

user60737

Hi,
I tested the upgrade of both Backup and admin on my local host and they worked perfectly, i have used that backup to install live, not sure what went wrong before and i am now a little nervous to upgrade on the live server, can you shed any light on this, has anydody else had problems.
Love the programs there the best i have seen for Joomla users, keep up the great work.
Regards
Dave

Friday, 22 June 2012 01:33 CDT

user60737

Hi Nicholas,
Should i upgrade manually fron now on?
Regards
Dave

Friday, 22 June 2012 01:40 CDT

nicholas

You can upgrade automatically. The problem's not automatic updates. FWI, the automatic update does this:
- Download the installation ZIP file to your site's temp-directory
- Extracts the installation ZIP file
- Calls Joomla!'s extensions installer to perform the installation
It's the same as the manual update. It merely automates the download part of the installation package. The real problem is JInstaller's lack of roll-back on errors and sub-par error recovery that's plaguing Joomla! since the first betas of J! 1.6.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 June 2012 02:38 CDT

user60737

Hi Nicholas,
Problems again without doing anything,admin is stuck on updates, and backup is giving me the white screen,
i get this problem with the database
Warning: Database is not up to date!
1 Database Problem Found
Table 'doyqr_languages' does not have column 'access'. (From file 2.5.4-2012-03-19.sql.)
Any ideas
Regards
Dave

Friday, 22 June 2012 02:40 CDT

nicholas

That's very easy to work around. Go to your site's back-end, Extensions, Extension Manager and click on the Database link. Click on the Fix button in the toolbar.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 June 2012 02:51 CDT

user60737

Still have the Problem ,admin is stuck on updates, and backup is giving me the white screen,

Friday, 22 June 2012 03:03 CDT

nicholas

I think I may have been understanding something wrong all along. Are you trying to update Admin Tools Professional and Akeeba Backup Professional through Joomla!'s own extensions update page? If you are trying to do that, please don't! It can't handle our Professional releases. In order to update Professional releases of our software please use the updater found inside the control panel of each of our components.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 June 2012 03:33 CDT

user60737

No, I already new that, i updated through Akeeba,
I did a new backup from my local host after testing the updates, all was good when i insalled on the live server, i got problems,
I get this message when i try to add a new article?
Error 403: Forbidden

Your PHP settings have been disabled by an H-Sphere administrator.

Your current PHP configuration:
This configuration was changed: Fri Jun 22 06:00:56 UTC 2012

Please bring your PHP configuration in compliance with admin settings or request your administrator to re-enable support of your settings.

Friday, 22 June 2012 03:35 CDT

nicholas

The error message you receive is clearly issued by your server. Since I am not your host I cannot help you with that :( Please ask your host for support. Most likely you either have a php.ini file in your site or modified your hosting account's PHP configuration in a way that's forbidden by your host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 June 2012 03:41 CDT

user60737

Thanks i already have
would this also be effecting Akeeba?

Friday, 22 June 2012 03:42 CDT

nicholas

Since your hosts forbids you to enter your site, anything which runs inside Joomla! –including our components– becomes inaccessible.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 22 June 2012 20:28 CDT

user60737

Hi Nicholas,
I have been following your instructions on https://www.akeebabackup.com/documentation/troubleshooter/abinstallation.html
On 2.5 i cannot find System - System Restore Points Plugin.
The database elements are not were you say they are
Table jos_assets - Find the row where the name column is com_akeeba and delete it

Table jos_extensions - Find the row where the type column is plugin and the element column is com_akeeba and delete it

Table jos_menu - Find the row where the title is COM_AKEEBA and delete it

Is this information different for joomla 2.5

I have a copy of my web site up to date on localhost, Akeeba backup and admin tools pro are installed and working okay, when i do a fresh backup install using Kickstart i get a blank screen?
Admin tools works okay,
I have asked the server admin to take a look?
What do you think is the problem.
TIA
Dave

Friday, 22 June 2012 21:53 CDT

user60737

I mean i get a blank screen when try to access backup through the cp link everthing else works fine

Saturday, 23 June 2012 04:41 CDT

nicholas

Everything in 2.5 is exactly in the same place as with 1.6 and 1.7 and exactly as I've documented them. When you see jos_ substitute it with your site's database table prefix; it may be different.

The System - System Restore Points plugin is something included with Akeeba Backup Professional. If you have not installed Akeeba Backup Professional it won't be there and you can ignore that part of the instructions.

If you want to troubleshoot the installation of Admin Tools, not Akeeba Backup, please substitute com_akeeba with com_admintools and COM_AKEEBA with COM_ADMINTOOLS.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 23 July 2012 18:00 CDT

System Task

system

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