Akeeba Backup for Joomla!

Monday, 11 June 2012 15:26 CDT

user64639

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.4
PHP version: 5.2.17
MySQL version: 5.1.63
Host: Site5
Akeeba Backup version: 3.5.1

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

Receiving error below:

AJAX Loading Error
HTTP Status: 503 (Service Unavailable)
Internal status: error
XHR ReadyState: 4

Tried Firefox & Chrome and received same error. Tried all of the steps in the trouble shooting doc, still receiving error. Log attached, help!

Monday, 11 June 2012 17:39 CDT

user64639

Forgot to mention that I went through the suggestions in ticket #12409, but no luck.

Thanks

Tuesday, 12 June 2012 01:47 CDT

nicholas

Please go to your Akeeba Backup Configuration page and set the following configuration options:
- Minimum execution time: 1 second
- Maximum execution time: 4 seconds
- Runtime bias: 75%

If this doesn't work, try these values instead:
- Minimum execution time: 1 second
- Maximum execution time: 3 seconds
- Runtime bias: 50%

If you still have a problem, we'll have to go super conservative:
- Minimum execution time: 5 second
- Maximum execution time: 2 seconds
- Runtime bias: 50%

In case you're wondering what's going on, it seems that your host halts the backup script due to excessive CPU or memory usage. This is something which commonly occurs on resource capped but fast servers. The configuration parameters above try to throttle the backup down a bit, lowering the CPU and memory consumption. The above settings are considered vary conservative (the backup is ~20% slower than full speed), too conservative (~40% slower) and super conservative (~80% slower) respectively.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 12 June 2012 12:14 CDT

user64639

This is now resolved. I also filed a ticket Site 5 & shortly after the ticket was filed the server was momentarily down and then back up. After the server was back online the Akeeba backup worked like it always has, perfectly.

Thanks for the quick & thorough response and for the excellent extension.

Cheers

Tuesday, 12 June 2012 12:54 CDT

nicholas

You're welcome! I am glad it's all fixed now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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