Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: (1.5.26)
PHP version: (5.3.1.3)
MySQL version: (5.1.63-community-log)
Host: (bluehost)
Akeeba Backup version: (3.4.3)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I set up a CRON job for monthly backups to Amazon S3. When I run the backup, I get this error:

AEUtilAmazons3::putObject(): [56] Recv failure: Connection reset by peer
Failed to process file /home2/***/public_html/administrator/components/com_akeeba/backup/site-www.***.com-20120607-180904.jpa
Post-processing interrupted -- no more files will be transferred

I excluded the public_html/administrator/components/com_akeeba/backup/ from the backup, but I still get the error. I googled the issue, found a forum post and increased the part size to 255mb but it made no difference.

I see that files are uploading to Amazon S3 but I assume that it is only a partial backup.

Thanks, Nicholas.
I'm working in Joomla 1.5.26. The latest dev release is for 2.5. What should I do?

I need the one from the command-line origin, that's the log file generated by the CRON job if you're using the backup.php file. If you're using the altbackup.php file I will need to log file from the front-end origin. This will tell me what's going on.

Thanks, Nicholas. Do I need to get the command-line log file via my host, where I set up the CRON job? Bluehost is the host.

Not knowing what else to do, I copied all the php errors from today on the bluehost error log and zipped that text file, attached.

Also note that the error message you receive has nothing to do with the title of this ticket. In fact, it tells you that it cannot upload the backup to Amazon S3. In this case you can simply follow our Amazon S3 troubleshooting instructions.

So the title of this ticket refers to the fact that even though I excluded the components/com_akeeba/backup/ folder from the backup, the error message says that it "failed to process" that very folder. Why is it trying to process a folder that's excluded?

Thanks again. I will follow your instructions. Your first instruction says to Select the "Command-line" origin.

Attached you will see a screenshot showing that there is no such origin available. All I have to choose from is backend and restore point.

Hi Nicholas,
I get the error when running the backup from the back-end of my site.

Thanks again for your help, Nicholas. It was a simple part size issue. I set the part size at 49.99 as the support page suggests, and all is well.

Me too! Thanks again.
-Hope