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Akeeba Backup for Joomla!

#12506 BOX.NET upload post-production timing out

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 30 May 2012 15:44 CDT

Wednesday, 30 May 2012 15:08 CDT

user53817
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
PHP version: 5.2.17
MySQL version: (unknown)
Host: Dedicated
Akeeba Backup version: 3.4.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
BOX.NET upload works fine on one site, bombs on another with no reason given. Log tells me to "read the documentation." I did, thank you.

When using the manual "transfer" link from "administer backup files," I get a dialog box that says "preparing to upload"; after a few seconds that dialog box goes all white and nothing else happens.

Wednesday, 30 May 2012 15:44 CDT

nicholas
As per the documentation:

We will have to change just one option: Part size for archive splitting. Select the "Custom..." option and type in 20 in the text box that appears to the right of the drop-down. This setting will chunk our backup archive into multiple files, the maximum size of each one being the value of this setting.



You might wonder why we need to do that. PHP always has a strict time limit, i.e. the maximum time a PHP page may process data before the web server aborts it. Uploading the backup archives to cloud storage takes time, the exact amount of which depends on the size of the file and the network speed. The time limit and the bandwidth are beyond our control, so we can change the only parameter we can touch in order to avoid timeouts: the file size. Akeeba Backup Professional is smart enough to upload each part of the backup archive on a PHP page load of each own, so as to avoid timing out


That's exactly what happens. It tells you that Akeeba Engine has timed out. So what you need is to change the part size for split archives to something lower. Depending on your server's speed it may be as low as 50Mb, 20Mb, 10Mb, 5Mb, 2Mb or even 1Mb. Usually values between 20-50Mb work just fine.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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