Akeeba Backup for Joomla!

Wednesday, 30 May 2012 11:30 CDT

bob_sprague

Have I read the related troubleshooter articles above before posting (which pages?)?
YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES (too many to count)
Joomla! version: 1.5.26
PHP version: 5.2.11
MySQL version: 5.0.27
Host: Open Source Host
Akeeba Backup version: 3.4.3

No ZIP is attached. I could not download the log. Every time I try, any browser I use crashes. If you need this log to troubleshoot, please advise how I might get it to you. Thanks.

Description of my issue:

Akeeba backup is working fine, but when I try to extract using 3.3 of the eXtract wizard, I keep getting "invalid archive," and the extraction does not complete.

Bob Sprague
Publisher, YourArlington.com
http://www.yourarlington.com/

Wednesday, 30 May 2012 11:43 CDT

nicholas

How did you download the backup archive? If you downloaded through your browser instead of using FTP please try re-downloading the backup archive using FTP in Binary Transfer mode. Our third video tutorial for Akeeba Backup demonstrates how to do that.

Is this a multi-part backup archive? In order to find this out please go to Akeeba Backup's Administer Backup Files page and check the rightmost column for the backup record. If you see Part 00, Part 01 and so on it's a multi-part backup archive. In this case you have to download all parts (.jpa, .j01, .j02, ... or .zip, .z01, .z02, ...) and place them in the same directory. Otherwise the archive cannot be extracted.

Can you use Akeeba Kickstart? One simple way is to install a local server environment (e.g. XAMPP, WAMP, MAMP, ...) and put kickstart.php and the backup archive's part files into its root folder, then access kickstart.php locally (e.g. http://localhost/kickstart.php). Sometimes eXtract Wizard can't extract an archive but Kickstart can.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 May 2012 21:01 CDT

bob_sprague

Thanks for all of this advice, Nicholas. Please bear with me. XCan you provide a URL to the video you reference. I'm blind and I'm old, and I ain't got much gold. Would appreciate it.

Bob

Bob Sprague
Publisher, YourArlington.com
http://www.yourarlington.com/

Thursday, 31 May 2012 02:32 CDT

nicholas

Sure thing! Our video tutorials are available from the Videos link on the top of each page of this site. The video I am talking about is AB03 - Downloading your archives through FTP.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 31 May 2012 07:43 CDT

bob_sprague

Thanks much, Nick, and good luck. You live in a beautiful country.

Bob

Bob Sprague
Publisher, YourArlington.com
http://www.yourarlington.com/

Thursday, 31 May 2012 07:44 CDT

nicholas

Thank you, Bob!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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