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Akeeba Backup for Joomla!

#12487 500 Error when entering

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Wednesday, 30 May 2012 10:48 CDT

Tuesday, 29 May 2012 23:01 CDT

user64134
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.4
PHP version: 5.2.17
MySQL version: 5.1.62-cll
Host: Liquidweb
Akeeba Backup version: 3.5.1 pro

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:


When I enter my download ID in the live update tab I get the following error pop-up:


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Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/2.0.64 (Unix) mod_ssl/2.0.64 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 Server at www.internationallovescout.com Port 80

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I tried this - "Go to Extensions, Plugin Manager, find the System - System Restore Points plugin and disable it. Then retry installing Akeeba Backup." - it did not work.

How can I get this working?
Thanks

Wednesday, 30 May 2012 03:09 CDT

nicholas
Since you cannot enter the Download ID in Live Update's page, I got confused reading your message. Please tell me which of the two is going on:
a. You click on Component Parameters, enter the Id, click on Save & Close and it gives you the error page.
b. You have already entered the Download ID. The Control Panel page of Akeeba Backup loads successfully. Clicking on the Live Update button throws the error page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 May 2012 04:24 CDT

user64134
Sorry for the confusion - the problem is:

a. You click on Component Parameters, enter the Id, click on Save & Close and it gives you the error page.

Wednesday, 30 May 2012 05:36 CDT

nicholas
OK, that was my first guess too :) The Component Parameters page is not generated by Akeeba Backup but the core com_config Joomla! component. The 500 error is thrown from com_config. I can think one of the following issues:
1. There is a server side security solution which sees the download ID (essentially a hex string) and believes it's an attack. You can ask your host to see if that's the case.
2. A partial installation of Akeeba Backup. You can try reinstalling it without uninstalling it first. Sometimes the config.xml file is not copied correctly, although I think this is not the case here.
3. A problem with your Joomla! installation. You can check this by trying to save the configuration in other components, e.g. go to User Manager, click on Options and then click on Save & Close.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 30 May 2012 10:47 CDT

user64134
#1 Did the trick - my Hosting company whitelisted it for me and all is well.

Thanks

Wednesday, 30 May 2012 10:48 CDT

nicholas
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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