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Akeeba Backup for Joomla!

#12472 How do I backup my CRM when I backup my site?

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
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Akeeba Backup version
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Latest post by nicholas on Tuesday, 29 May 2012 03:17 CDT

Monday, 28 May 2012 17:29 CDT

bcsgroup
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (1.5.2.6)
PHP version: (unknown)
MySQL version: (unknown)
Host: (Apt Host)
Akeeba Backup version: (3.4.3)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: I backed up my website and restored it on another domain. When I try to access my SugarCRM I receive this error message - Warning: mysqli_connect() [function.mysqli-connect]: (28000/1045): Access denied for user 'laurelbo_crmUser'@'localhost' (using password: YES) in /home/ebiztest/public_html/bcs-build4.com/crm/include/database/MysqliManager.php on line 278
Could not connect to the database. Please refer to sugarcrm.log for details.

Tuesday, 29 May 2012 03:17 CDT

nicholas
Please read the last two paragraphs of our post-restoration troubleshooting page. SugarCRM is actually an application external to Joomla!, storing its own configuration. Please ask on their support forum about the proper way to edit its configuration in order to update the database connection parameters and/or any paths/URLs it may have hard-coded.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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