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Akeeba Backup for Joomla!

#12427 Blank screen after Akeeba Live Update attempt

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Friday, 25 May 2012 11:42 CDT

Friday, 25 May 2012 11:38 CDT

barback
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! 2.5.4
PHP version: (unknown)
MySQL version: (unknown)
Host: Rochen virtual server
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: Tried to update Akeeba Backup via Live Update and my site is now broken!!! I got an automatic email from my site to update Akeeba Backup via Live Update. I clicked on the link and it went to the backend of the site (http://www.itwfoils.com) and seemed as if it was updating correctly. When finished, a blank screen appeared. After that, I tried to go to the site, and nothing... just blank screen (Firefox on Mac). Also a blank screen on Joomla log in, so I can't get into the backend of Joomla either. I can, however, FTP into the site.

I ran a check using Pingdom and it said something about a 301 error, and also about a 500 error. I'm attaching a screenshot of the Pingdom report.

Please help! Client is getting antsy!!!

Friday, 25 May 2012 11:42 CDT

nicholas
If you are receiving a blank page after upgrading Akeeba Backup, you have a partial installation. We will have to log you back into your site and have you either reinstall the same version of Akeeba Backup (fixing the partial installation).

1. Logging back into your site:
Please start by removing the administrator/modules/mod_akadmin directory first and retry logging back into your site. If that doesn't work, remove the following folders:
- administrator/components/com_akeeba EXCEPT the administrator/components/com_akeeba/backup directory and the administrator/components/com_akeeba/akeeba/serverkey.php file. If you remove that directory and that file you will lose your existing backups and/or settings.
- components/com_akeeba
- administrator/modules/mod_akadmin
- media/com_akeeba
- plugins/system/plg_srp
- plugins/system/plg_akeebaupdatecheck
- plugins/system/plg_aklazy
- plugins/system/plg_oneclickaction
By doing that you have uninstalled all Akeeba Backup code. If the problem persists, your inability to login is unrelated to Akeeba Backup.

2. Reinstalling Akeeba Backup:
If you are logged in, please try disabling the "System - System Restore Points" plugin (if it's installed and enabled), then try downloading and installing the same version of Akeeba Backup as the one you already have. Now your component will work

VERY IMPORTANT CLARIFICATION: Please note that these ARE NOT bugs in Akeeba Backup. These are all caused by Joomla! bugs and/or bad file/folder ownership and permissions. As such they are outside of our control and can not be "fixed" by us. All we can do is to have work around them.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

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