Support

Akeeba Backup for Joomla!

#12385 403 - An error has occurred.

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Tuesday, 22 May 2012 15:49 CDT

Tuesday, 22 May 2012 15:20 CDT

user63901
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? I did a search for 404 error
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: 1.5.26
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version: (unknown)

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:
403 - An error has occurred.

Tuesday, 22 May 2012 15:24 CDT

nicholas
I agree that something doesn't work, but I have no idea what you tried to do before you got that message. Would you mind elaborating?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 22 May 2012 15:33 CDT

user63901
I did a fresh install on my offline site(www.xxx.com/DWF) to test the backup system. After the install, I tried to launch the component and received the 403 error.

On the same server, under the root directory I have successfully installed the same version of Akeeba Backup Professional 3.4.3 (2012-03-21) and everything is working properly.
-Mike
Edited by user63901 on 2012-05-22 15:34 CDT

Tuesday, 22 May 2012 15:34 CDT

nicholas
I suppose you try to install Akeeba Backup Professional 3.4.3 on that site which doesn't work. Is that correct?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 22 May 2012 15:36 CDT

user63901
The version I tried installing is com_akeeba-3.4.3-pro

Tuesday, 22 May 2012 15:37 CDT

nicholas
OK. First make sure that you are logged in as a Super Administrator. If you are an Administrator or Manager it will not even load. If that doesn't help, please try uninstalling and reinstalling the component.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 22 May 2012 15:41 CDT

user63901
That was it, I was logged in as Admin and not Super Admin!! No reinstalling necessary.

Thanks for the quick support,
-Mike

Tuesday, 22 May 2012 15:49 CDT

nicholas
I'm glad it's all working now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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