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Akeeba Backup for Joomla!

#12360 Problem upgrading to Backup 3.5

Posted in ‘Akeeba Backup for Joomla! 4 & 5’
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Environment Information

Joomla! version
n/a
PHP version
n/a
Akeeba Backup version
n/a

Latest post by nicholas on Sunday, 20 May 2012 18:47 CDT

Sunday, 20 May 2012 15:29 CDT

user56353
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: Joomla! 2.5.4 Stable
PHP version: 5.2.17
MySQL version: 5.0.91
Host: Siteground
Akeeba Backup version: 3.5.0

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue:

I upgraded to Akeeba Backup 3.5.0 - pro and now

I get a blank white screen when I navigate to mysite.com/administrator/index.php?option=com_akeeba

I was going to uninstall and reinstall but I also get a blank screen when I go to the extension manager -

Not sure what to do?
thanks

Sunday, 20 May 2012 18:47 CDT

nicholas
Hello Kim,

If you are receiving a blank page or a fatal error when trying to access Akeeba Backup and/or receive an AJAX error during backup right after upgrading to Akeeba Backup 3.5.x, please note that this is the result of a partial upgrade. There is a known bug in the Joomla! extensions installer (which is also used by our Live Update to perform the actual update). When upgrading to a version which has a different count of top-level directories, Joomla!'s extension installer "forgets" to copy all files and folders or remove the old ones. This usually happens when upgrading from Core to Professional and when upgrading between minor releases, e.g. 3.4 to 3.5.

The solution is very simple. First DO NOT UNINSTALL Akeeba Backup and DO NOT DOWNGRADE to an earlier release. The former will remove your backups and settings. The latter will cause Akeeba Backup to fail. Instead, go to our Downloads page and download the latest installation package of Akeeba Backup. Go to your site's back-end. Go to Extensions, Manage Extensions and make sure that the "System - System Restore Points"(*) plugin is either not installed or, if installed, is not published. Then go to Extensions, Manage Extensions and use the Browse button to locate the installation package you downloaded. Then click on "Upload and Install". You may have to repeat the installation a second time.

(*) The name of the plugin may be localised if your back-end language is other than English. In this case use the filter drop-down called "- Select type -" to "system" and look for the entry where the Element column reads "srp".

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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