Akeeba Backup for Joomla!

Saturday, 19 May 2012 00:58 CDT

gulam

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown)2.5.4
PHP version: (unknown)5.2.8
MySQL version: 5.0.95-community
Host: (optional, but it helps us help you)
Akeeba Backup version: 3.5.0

EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.

Description of my issue: When trying to upgrade from v3.4.3 to 3.5.0 manually, I get the following error message:

Copy failed
JInstaller: :Install: Failed to copy file /home/nhif/tmp/install_4fb736452045b/frontend/akeeba.php to /home/nhif/public_html/components/com_akeeba/akeeba.php

My tmp and cache folders are writable.

Please advice.

Gulam

Saturday, 19 May 2012 02:23 CDT

nicholas

Hi Gulam,

The error message was about your component directory being unwritable. Please follow our troubleshooting instructions to get your FTP settings enabled on your site so that Joomla! can write the component's files.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 19 May 2012 10:35 CDT

gulam

Hi Nicholas,

Thanks for your response.

This is strange because on my backup server, which has the exact same settings in terms of permissions, owner and group, I can upgrade without any issues but on my main server I get this error.

On both servers FTP is disabled.

Do you think I should try a manual installation by copying the akeeba folder to the tmp folder?

Gulam

Saturday, 19 May 2012 17:07 CDT

nicholas

Well, I am pretty sure that the ownership and/or permissions are not the same, otherwise you wouldn't get the error message you mentioned in your first post. Please do follow the troubleshooting instructions. Don't try to improvise by copying around files manually, it will really end in tears, AJAX errors and inexplicable 500 error messages. Be methodical and go through the troubleshooting instructions I linked to in my earlier post.

Usually it's just a tiny detail that would have otherwise gone unnoticed. For what is worth, I screw up on my test servers very often and I find myself sheepishly following those troubleshooting instructions, only to find that I did have screwed up my server's config or permissions without noticing. Paraphrasing Alexander Pope, to err is human, to follow troubleshooting instructions is divine :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 20 May 2012 06:55 CDT

gulam

Thanks Nicholas,

Surely there is something wrong, I am trying to make sense of it. I have gone through your troubleshooting guide several time and am following it but haven't managed to find what is wrong.

What I find difficult to understand is that when I backup my site and restore it on a test server, presumably all the permission / ownership remain the same, on the restore server without making any changes I can install akeeba / admin tools without any issue. But when I try to install on the main server, i fail.

This all started when i disabled FTP but FTP is also disable on the test server and works fine. Probably something is wrong on the OS level, but site wise everything is the same.

Gulam

Sunday, 20 May 2012 10:47 CDT

nicholas

If you are still getting the same message as the one you mentioned in your first post, there is certainly some kind of permissions issue on your site. The easiest way to deal with that would be changing the ownership of all your site's files/folders to the FTP user and group. This is highly dependent on your server configuration, so I can't give you the exact commands.

Another alternative is the nuclear option:

Take a backup of the site and keep it somewhere safe
Delete all files and folders from the server
Upload the backup and kickstart.php
Use Kickstart's "Use FTP" file writing option. That's the important part of the process.
During the restoration, choose to enable the FTP feature.

After doing that, all your files and folders are certainly owned by the FTP user/group and you have also enabled Joomla!'s FTP options. This should allow you to install Akeeba Backup and any other extension for that matter. If you still have problems, make sure that all folders have at least 0755 permissions and all files have 0644 permissions.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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