Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: 2.5.4
PHP version: 5.3
MySQL version: 14.14 Distrib 5.1.45
Host: www.lspcr.com
Akeeba Backup version: 3.5
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
After several emails saying I needed to update, I clicked the automatic update and it came back with error 500.
Apache Error Log for host reports:
[Wed May 16 20:17:59 2012] [warn] mod_fcgid: stderr: PHP Fatal error: Cannot redeclare class AEPlatform in /home/lspcr/public_html/administrator/components/com_akeeba/akeeba/platform/joomla15/platform.php on line 15
Been working fine before update, tried running update through component updates and it said it installed ok (usual install display screen, i.e. Akeeba Backup blah blah) but when clicking into component through admin screen get error 500.
Best Wishes
Mark
p.s. I have subscriptions for BackupPro and AdminToolsPro but if I try and raise a ticket in AkeebaSubs it does not show the New Ticket button? Any ideas why?
Thanks for amazing software.
M
Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: 2.5.4
PHP version: 5.3
MySQL version: 14.14 Distrib 5.1.45
Host: www.lspcr.com
Akeeba Backup version: 3.5
EXTREMELY IMPORTANT: Please attach a ZIP file containing your Akeeba Backup log file in order for us to help you with any backup or restoration issue. If the file is over 2Mb, please upload it on your server and post a link to it.
Description of my issue:
After several emails saying I needed to update, I clicked the automatic update and it came back with error 500.
Apache Error Log for host reports:
[Wed May 16 20:17:59 2012] [warn] mod_fcgid: stderr: PHP Fatal error: Cannot redeclare class AEPlatform in /home/lspcr/public_html/administrator/components/com_akeeba/akeeba/platform/joomla15/platform.php on line 15
Been working fine before update, tried running update through component updates and it said it installed ok (usual install display screen, i.e. Akeeba Backup blah blah) but when clicking into component through admin screen get error 500.
Best Wishes
Mark
p.s. I have subscriptions for BackupPro and AdminToolsPro but if I try and raise a ticket in AkeebaSubs it does not show the New Ticket button? Any ideas why?
Thanks for amazing software.
M
